I had actually been searching for a job functioning from home for a while as well as will give up. Most ‘work from home’ tasks that you locate on the internet appear to be some type of pyramid or ‘begin your own service’ scheme. Paying a signing up with charge or acquiring their products for you to sell on? No thanks!

Someday I determined to have another little look and also discovered The Conversation Store. I saw the “Live Chat Agent” task on their careers page and, after checking out the summary, a large wave of happiness came me. Not only did I suit their demands to a tee (careful student with a curious mind, solid ability to multi-task, high levels of organisation different kinds of remote social media marketing jobs as well as an inputting rate over 80 words per minute), it also looked like a work that I would actually love to do!

I used instantly! I patiently waited for a reply but, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Chat Shop, emailed me and also supplied me a ‘Live Chat Interview’; adhering to on from the first application questions, this is the first stage of the employment process.

I was rather delighted as I had never experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my interview through The Chat Store’s website. I opened my web browser, mosted likely to The Conversation Store homepage as well as just clicked the online chat tab. I had actually come to my interview.

After introducing myself to a representative that was managing conversation at the time, I was swiftly transferred to Amy, that prepared and waiting to begin my meeting.

My meeting started like any other: we presented ourselves and also had a bit of a casual welcoming conversation (which made me feel secure). Then it was on to the main meeting. What was strange was the truth that the conversation was extremely comparable to an in person interview, other than it was via real-time chat!

The inquiries had to do with my previous experience, why I was applying for the job, just how I would certainly manage specific circumstances and also my understanding of The Chat Store and also their solutions.

Amy was wanting to disclose my toughness as well as weak points to figure out whether I might meet the high expectations that they establish. She needed to know where I would certainly need a little added training as well as where I could bring new abilities to the group.

Why I wanted the placement was likewise really crucial certainly. Although much of our group is spread across the UK, The Chat Shop is certainly a close knit team with big passions. Every one people is an indispensable part of delivering the results that we do for clients.

Demands, such as my keying speed, were evaluated also certainly. Needing to transform numerous internet site visitors whilst supplying consumer complete satisfaction implies that you have to think as well as type fast.

Amy also provided me the opportunity to ask any type of inquiries that I had, and also she answered them thoroughly. I was happy and wishing that I did well in my real-time chat interview!

As you’ve probably presumed (by me creating this article) I did do well in my initial meeting for the real-time conversation work. I was welcomed to the next stage of the application process– a telephone interview with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this much yet I was likewise really worried! Thankfully the telephone interview was not as frightening as I when believed as well as it was more informal than official.

I got inquired about my pastimes, what I such as to do in my spare time as well as a couple of concerns concerning the Live Conversation Agent placement. I additionally had some feedback on my ‘Live Conversation Meeting’, which was fantastic to hear.

A lot of the concerns that Joe asked had to do with my personality. Joe said that proceeding with everybody and coming to be a part of The Chat Store family was a really crucial element.

It was an enjoyment to talk on the phone to my potential future bosses and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the setting … and also I approved with excellent pleasure, certainly. I was over the moon and also I still am!

Once I had approved the deal I was emailed the agreements that required to be signed electronically (just how great is that), my working hrs, what team I would certainly be in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted about 2 hours and also he explained every little thing I needed to find out about the “Live Conversation Representative” setting. I ensured to make lots of notes in my notebook as it is a lot to take in.

I was after that offered the days of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the procedure) and various other information I needed to understand about the training process including precisely what would happen. John was an enjoyment to talk with and also I felt comfy talking to him as he said he would certainly be there for any kind of inquiries I may have if I am ever before unsure or stuck.


I have had a bad round of disease, which indicated I was incapable to start my training when set up. The Good News Is The Chat Shop are a lot of terrific people that are patiently waiting for me to be well enough again. I have never known such a recognizing company and I feel fortunate to be employed by them.

Equally as I will surrender my job search, I came across The Conversation Shop. I’m eagerly waiting for healing as well as starting my training. With any luck I will be a totally fledged live chat agent quickly … enjoy this space, my next article will inform you all about my trip with the training process.