I had been looking for a work functioning from home for some time as well as will quit. A lot of ‘function from house’ tasks that you locate on the internet appear to be some kind of pyramid or ‘start your very own business’ scheme. Paying a joining fee or getting their products for you to sell on? No many thanks!

Someday I made a decision to have one more little appearance and came across The Chat Shop. I saw the “Live Chat Agent” work on their careers web page and, after reading the summary, a large wave of joy came by me. Not only did I match their demands to a tee (precise learner with a curious mind, solid capacity to multi-task, high degrees of organisation customer service via chat jobs and an inputting speed above 80 words per minute), it also seemed like a work that I would truly like to do!

I applied straight away! I patiently awaited a reply but, to my surprise, I had not been waiting long in any way.

Amy, a Group Supervisor at The Chat Store, emailed me as well as provided me a ‘Live Chat Interview’; complying with on from the initial application concerns, this is the initial stage of the employment process.

I was instead excited as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Store’s internet site. I opened my web browser, went to The Chat Store homepage and also simply clicked the live chat tab. I had actually arrived at my meeting.

After introducing myself to an agent that was managing chat at the time, I was promptly transferred to Amy, that prepared and also waiting to start my meeting.

My meeting began like any other: we presented ourselves and also had a little bit of an informal welcoming chat (that made me really feel secure). After that it was on to the main interview. What was strange was the fact that the discussion was extremely comparable to a face-to-face interview, except it was via live conversation!

The questions were about my previous experience, why I was getting the task, how I would certainly deal with particular scenarios as well as my knowledge of The Conversation Shop and their services.

Amy was looking to reveal my strengths and also weak points to figure out whether I can meet the high assumptions that they establish. She needed to know where I would need a little added training as well as where I can bring new skills to the group.

Why I desired the placement was additionally really vital obviously. Although much of our team is spread across the UK, The Conversation Shop is absolutely a close weaved team with large passions. Every one people is an integral part of delivering the results that we do for clients.

Needs, such as my inputting rate, were examined too obviously. Needing to transform multiple internet site site visitors whilst offering customer complete satisfaction implies that you have to assume and also kind fast.

Amy also offered me the possibility to ask any concerns that I had, and she addressed them completely. I enjoyed and also really hoping that I did well in my online chat interview!

As you’ve possibly presumed (by me writing this article) I did succeed in my preliminary meeting for the live conversation job. I was welcomed to the next stage of the application process– a telephone meeting with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this much yet I was also extremely worried! The good news is the telephone meeting was not as frightening as I once believed as well as it was extra laid-back than official.

I obtained asked about my pastimes, what I like to do in my extra time and also a couple of inquiries concerning the Live Chat Representative position. I also had some comments on my ‘Live Chat Meeting’, which was terrific to hear.

A great deal of the inquiries that Joe asked had to do with my character. Joe said that moving on with everyone and ending up being a part of The Conversation Shop household was a very important element.

It was an enjoyment to talk on the phone to my prospective future bosses and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the setting … and also I accepted with wonderful pleasure, of course. I was over the moon as well as I still am!

As soon as I had actually approved the deal I was emailed the contracts that required to be authorized electronically (exactly how amazing is that), my working hrs, what team I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This call lasted about 2 hours and he discussed whatever I required to understand about the “Live Chat Representative” position. I saw to it to make great deals of notes in my note pad as it is a lot to absorb.

I was then provided the dates of when my training would begin (training lasts around 3 weeks and also we’re paid during the process) and various other information I required to learn about the training process consisting of specifically what would certainly take place. John was a pleasure to talk to and also I felt comfy chatting to him as he said he would be there for any kind of inquiries I might have if I am ever before unsure or stuck.


I have had a bad spell of ill health, which meant I was not able to begin my training when set up. Luckily The Chat Shop are a bunch of terrific individuals that are patiently waiting on me to be well enough again. I have never ever understood such a recognizing firm and I really feel blessed to be utilized by them.

Equally as I was about to surrender my task search, I came across The Chat Store. I’m excitedly awaiting healing and beginning my training. With any luck I will be a completely fledged live conversation agent soon … see this area, my following article will certainly tell you all about my journey via the training process.