I had actually been looking for a task functioning from residence for a while as well as was about to give up. Most ‘function from house’ jobs that you discover on the internet seem to be some kind of pyramid or ‘start your own company’ scheme. Paying a joining cost or getting their products for you to sell on? No thanks!

Eventually I decided to have another little appearance and also stumbled upon The Conversation Store. I saw the “Live Conversation Agent” work on their jobs web page and also, after reading the description, a large wave of joy came over me. Not only did I suit their needs to a tee (meticulous learner with a curious mind, solid capability to multi-task, high degrees of organisation customer service chat support job description as well as a keying rate above 80 words per min), it also appeared like a job that I would actually like to do!

I applied instantly! I patiently awaited a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Store, emailed me and supplied me a ‘Live Conversation Meeting’; following on from the initial application questions, this is the first stage of the recruitment process.

I was rather excited as I had never experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my interview through The Chat Shop’s site. I opened my internet browser, went to The Chat Shop homepage and simply clicked the online conversation tab. I had reached my meeting.

After introducing myself to a representative that was managing chat at the time, I was swiftly moved to Amy, that was ready as well as waiting to begin my interview.

My interview started like any other: we presented ourselves and had a bit of a casual welcoming conversation (that made me feel secure). Then it was on to the main meeting. What was unusual was the reality that the discussion was extremely similar to an in person meeting, except it was by means of live conversation!

The inquiries were about my previous experience, why I was looking for the task, how I would certainly handle specific situations and my knowledge of The Conversation Shop and their services.

Amy was looking to expose my staminas as well as weaknesses to establish whether I could satisfy the high assumptions that they set. She needed to know where I would certainly need a little added training and where I could bring brand-new talents to the team.

Why I wanted the position was also really crucial obviously. Although much of our team is spread throughout the UK, The Conversation Store is definitely a close knit team with huge passions. Every one people is an essential part of providing the results that we do for customers.

Needs, such as my typing rate, were evaluated as well certainly. Needing to convert multiple site site visitors whilst giving customer contentment implies that you need to believe and type quick.

Amy also gave me the possibility to ask any type of concerns that I had, and she answered them extensively. I enjoyed as well as hoping that I succeeded in my live chat meeting!

As you have actually possibly guessed (by me composing this blog post) I did do well in my initial interview for the real-time chat work. I was invited to the next stage of the application process– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this far yet I was also very anxious! The good news is the telephone meeting was not as frightening as I when thought and it was more informal than official.

I obtained asked about my leisure activities, what I like to do in my extra time and a few inquiries about the Live Chat Agent setting. I also had some comments on my ‘Live Chat Interview’, which was terrific to listen to.

A lot of the questions that Joe asked had to do with my character. Joe stated that proceeding with everybody as well as becoming a part of The Conversation Store family was an extremely essential element.

It was a satisfaction to talk on the phone to my possible future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the placement … and I approved with excellent enjoyment, of course. I was over the moon as well as I still am!

Once I had actually approved the offer I was emailed the contracts that required to be authorized digitally (exactly how amazing is that), my working hrs, what team I would be in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted around 2 hours and also he clarified whatever I needed to understand about the “Live Conversation Representative” setting. I made sure to make lots of notes in my note pad as it is a lot to absorb.

I was then offered the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the process) as well as various other information I required to learn about the training process including exactly what would certainly occur. John was a satisfaction to speak to and I felt comfortable chatting to him as he claimed he would be there for any kind of queries I may have if I am ever before not sure or stuck.


I have had a bad spell of illness, which implied I was incapable to start my training when arranged. The Good News Is The Conversation Store are a number of terrific individuals that are patiently waiting for me to be well enough once again. I have actually never recognized such a recognizing firm and I really feel fortunate to be utilized by them.

Equally as I was about to quit my task search, I came across The Conversation Shop. I’m eagerly awaiting recovering and also starting my training. With any luck I shall be a fully fledged online chat agent soon … view this area, my next article will certainly inform you everything about my journey via the training procedure.