I had been seeking a job working from residence for some time as well as will surrender. The majority of ‘function from home’ tasks that you locate on-line appear to be some form of pyramid or ‘begin your own business’ plan. Paying a joining cost or acquiring their products for you to sell on? No thanks!

Someday I decided to have one more little appearance and found The Conversation Store. I saw the “Live Conversation Agent” job on their professions web page as well as, after checking out the description, a big wave of happiness came by me. Not only did I suit their demands to a tee (thorough student with an investigative mind, solid ability to multi-task, high levels of organisation customer service chat job and a keying rate over 80 words per minute), it additionally seemed like a task that I would really like to do!

I applied immediately! I patiently awaited a reply however, to my shock, I had not been waiting long in all.

Amy, a Team Manager at The Chat Store, emailed me and also used me a ‘Live Conversation Interview’; following on from the first application inquiries, this is the initial stage of the employment process.

I was instead thrilled as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Store’s site. I opened my browser, mosted likely to The Conversation Store homepage and also merely clicked the online conversation tab. I had actually arrived at my meeting.

After introducing myself to a representative that was taking care of chat at the time, I was swiftly transferred to Amy, that was ready as well as waiting to begin my meeting.

My meeting started like any other: we introduced ourselves and also had a bit of a laid-back welcoming conversation (that made me really feel secure). After that it was on to the primary meeting. What was strange was the fact that the discussion was really comparable to an in person interview, other than it was by means of online conversation!

The concerns were about my previous experience, why I was requesting the task, just how I ‘d handle specific scenarios and also my expertise of The Conversation Store and also their solutions.

Amy was wanting to disclose my toughness as well as weak points to determine whether I could satisfy the high assumptions that they establish. She needed to know where I would need a little extra training as well as where I could bring brand-new talents to the group.

Why I wanted the position was likewise extremely crucial obviously. Although much of our team is spread across the UK, The Conversation Shop is certainly a close weaved team with huge ambitions. Each and every one people is an indispensable part of providing the outcomes that we provide for customers.

Demands, such as my inputting speed, were evaluated also naturally. Needing to transform numerous website visitors whilst offering client complete satisfaction indicates that you have to assume and kind quick.

Amy also provided me the possibility to ask any questions that I had, and also she addressed them extensively. I was happy and hoping that I succeeded in my live chat interview!

As you have actually possibly thought (by me creating this article) I did do well in my preliminary interview for the live chat work. I was welcomed to the following stage of the application process– a telephone meeting with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this far but I was likewise very nervous! Fortunately the telephone meeting was not as scary as I once assumed and it was more laid-back than official.

I obtained inquired about my hobbies, what I like to do in my leisure and a couple of concerns about the Live Conversation Agent setting. I also had some feedback on my ‘Live Conversation Interview’, which was great to listen to.

A great deal of the questions that Joe asked were about my individuality. Joe said that getting on with everybody and ending up being a part of The Chat Store family members was an extremely essential variable.

It was a pleasure to speak on the phone to my prospective future managers and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … and also I accepted with terrific satisfaction, naturally. I was over the moon as well as I still am!

As soon as I had approved the offer I was emailed the contracts that required to be authorized digitally (just how amazing is that), my working hours, what group I would certainly be in and all of my log-in details prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hours and also he explained whatever I required to find out about the “Live Chat Representative” position. I ensured to make lots of notes in my notebook as it is a lot to take in.

I was then offered the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the process) and also other information I required to find out about the training process including precisely what would happen. John was a satisfaction to talk with and also I felt comfortable talking to him as he stated he would certainly be there for any kind of inquiries I may have if I am ever before unsure or stuck.


I have had a negative round of disease, which implied I was unable to begin my training when organized. Luckily The Chat Store are a bunch of remarkable people who are patiently waiting for me to be all right again. I have actually never ever known such an understanding business and also I really feel blessed to be utilized by them.

Just as I was about to quit my job search, I came across The Chat Store. I’m excitedly waiting for recovering and beginning my training. Ideally I shall be a totally fledged online chat representative soon … see this space, my next article will certainly inform you everything about my trip via the training procedure.