I had been seeking a work functioning from residence for some time as well as will quit. Many ‘function from home’ tasks that you discover on-line seem to be some kind of pyramid or ‘begin your very own service’ system. Paying a joining cost or purchasing their products for you to sell on? No thanks!

Someday I made a decision to have an additional little appearance as well as encountered The Conversation Shop. I saw the “Live Conversation Representative” task on their professions page and, after reviewing the description, a big wave of happiness came over me. Not just did I fit their demands to a tee (meticulous student with an analytical mind, strong capability to multi-task, high degrees of organisation cs chat rep job and an inputting rate above 80 words per min), it additionally felt like a work that I would really enjoy to do!

I used immediately! I patiently waited for a reply however, to my surprise, I had not been waiting long at all.

Amy, a Group Manager at The Chat Store, emailed me as well as used me a ‘Live Conversation Interview’; following on from the preliminary application inquiries, this is the initial stage of the recruitment process.

I was rather delighted as I had never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Shop’s web site. I opened my browser, went to The Chat Shop homepage and merely clicked the real-time conversation tab. I had arrived at my meeting.

After presenting myself to a representative that was managing chat at the time, I was promptly moved to Amy, that was ready and also waiting to start my interview.

My interview started like any other: we introduced ourselves and also had a bit of an informal welcoming conversation (that made me feel at ease). Then it was on to the main interview. What was strange was the reality that the discussion was extremely similar to a face-to-face interview, except it was via live chat!

The concerns had to do with my previous experience, why I was getting the task, just how I ‘d manage particular circumstances as well as my understanding of The Chat Store and also their services.

Amy was seeking to disclose my strengths and also weak points to determine whether I can fulfill the high assumptions that they establish. She wanted to know where I would require a little extra training and where I could bring brand-new skills to the team.

Why I desired the placement was likewise very crucial certainly. Although much of our team is spread out throughout the UK, The Chat Shop is definitely a close knit group with huge ambitions. Every one of us is an essential part of delivering the outcomes that we provide for clients.

Requirements, such as my typing rate, were examined as well obviously. Needing to transform several web site site visitors whilst giving consumer satisfaction implies that you need to assume as well as kind quick.

Amy also offered me the possibility to ask any kind of questions that I had, as well as she addressed them completely. I enjoyed and also wishing that I succeeded in my live chat meeting!

As you’ve possibly thought (by me creating this article) I did succeed in my first meeting for the real-time chat work. I was welcomed to the following phase of the application procedure– a telephone interview with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this far but I was additionally extremely nervous! The good news is the telephone meeting was not as terrifying as I when believed and it was more informal than official.

I obtained inquired about my pastimes, what I such as to do in my extra time and a few inquiries concerning the Live Conversation Agent position. I likewise had some responses on my ‘Live Chat Meeting’, which was wonderful to hear.

A great deal of the questions that Joe asked had to do with my personality. Joe stated that getting on with everybody and coming to be a part of The Chat Shop family members was a really vital element.

It was an enjoyment to speak on the phone to my potential future employers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the position … and also I accepted with great satisfaction, certainly. I mored than the moon and I still am!

Once I had actually approved the offer I was emailed the agreements that needed to be authorized electronically (how cool is that), my working hours, what team I would be in and all of my log-in details prepared for my training.

Not long after this I had a telephone call with John– my Team Leader. This call lasted around 2 hrs as well as he described whatever I required to find out about the “Live Conversation Representative” placement. I made sure to make lots of notes in my notebook as it is a whole lot to absorb.

I was after that offered the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the process) and also various other information I needed to know about the training process consisting of specifically what would certainly happen. John was a pleasure to speak to as well as I felt comfortable chatting to him as he stated he would certainly be there for any kind of inquiries I may have if I am ever not sure or stuck.


I have had a bad spell of illness, which implied I was unable to begin my training when arranged. The Good News Is The Chat Store are a lot of remarkable people that are patiently awaiting me to be all right again. I have never known such an understanding company and also I really feel fortunate to be employed by them.

Equally as I will give up my job search, I stumbled across The Conversation Shop. I’m excitedly waiting for recovering and also starting my training. Hopefully I shall be a fully fledged online chat agent soon … watch this space, my next post will certainly tell you everything about my trip through the training process.