I had actually been searching for a task working from residence for some time as well as will quit. A lot of ‘work from home’ work that you find online seem to be some type of pyramid or ‘begin your own organization’ plan. Paying a joining fee or getting their items for you to sell on? No thanks!

Eventually I determined to have another little look and stumbled upon The Conversation Store. I saw the “Live Conversation Agent” job on their professions page as well as, after checking out the description, a huge wave of happiness came me. Not just did I suit their requirements to a tee (precise learner with a curious mind, strong capacity to multi-task, high degrees of organisation credo social media job as well as an inputting rate over 80 words per min), it also appeared like a task that I would truly enjoy to do!

I used straight away! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Chat Shop, emailed me and provided me a ‘Live Chat Meeting’; adhering to on from the preliminary application inquiries, this is the initial stage of the employment procedure.

I was rather excited as I had actually never experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Store’s site. I opened my browser, went to The Conversation Store homepage as well as simply clicked the online chat tab. I had actually gotten to my interview.

After presenting myself to an agent that was managing chat at the time, I was rapidly moved to Amy, who was ready as well as waiting to start my meeting.

My meeting started like any other: we presented ourselves and had a bit of a laid-back inviting conversation (which made me feel at ease). After that it was on to the main meeting. What was odd was the reality that the conversation was extremely comparable to an in person interview, other than it was through online conversation!

The questions were about my previous experience, why I was applying for the work, just how I would certainly handle specific scenarios and also my knowledge of The Chat Store as well as their services.

Amy was looking to reveal my toughness as well as weak points to identify whether I could meet the high assumptions that they establish. She needed to know where I would certainly require a little extra training and also where I can bring brand-new talents to the group.

Why I desired the placement was also very vital naturally. Although much of our group is spread throughout the UK, The Chat Shop is definitely a close weaved group with large passions. Every one people is an integral part of delivering the outcomes that we provide for customers.

Requirements, such as my inputting speed, were checked also of course. Having to convert several internet site visitors whilst supplying customer satisfaction indicates that you need to assume and type quick.

Amy additionally provided me the possibility to ask any inquiries that I had, as well as she answered them completely. I enjoyed and really hoping that I succeeded in my online conversation meeting!

As you have actually most likely guessed (by me composing this article) I did do well in my initial interview for the online chat work. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this much however I was also extremely worried! The good news is the telephone interview was not as terrifying as I once believed and also it was much more casual than official.

I got inquired about my leisure activities, what I such as to do in my leisure and also a couple of inquiries about the Live Conversation Agent placement. I also had some feedback on my ‘Live Conversation Meeting’, which was great to hear.

A great deal of the concerns that Joe asked had to do with my individuality. Joe stated that proceeding with everyone and also coming to be a part of The Chat Store family was a very crucial element.

It was an enjoyment to speak on the phone to my prospective future managers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the setting … as well as I accepted with great pleasure, naturally. I mored than the moon and I still am!

Once I had actually approved the deal I was emailed the agreements that required to be signed electronically (exactly how great is that), my functioning hrs, what team I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted around 2 hours and also he explained every little thing I required to learn about the “Live Chat Agent” setting. I made sure to make lots of notes in my note pad as it is a lot to take in.

I was after that offered the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the process) as well as other details I required to know about the training procedure including precisely what would occur. John was a pleasure to talk with and also I really felt comfortable talking to him as he said he would be there for any questions I may have if I am ever before uncertain or stuck.


I have had a bad round of ill health, which implied I was incapable to start my training when organized. Luckily The Conversation Shop are a bunch of fantastic individuals that are patiently waiting for me to be well enough again. I have actually never ever understood such a comprehending business and also I feel blessed to be employed by them.

Equally as I was about to give up my work search, I stumbled across The Chat Store. I’m eagerly awaiting getting well and beginning my training. Hopefully I will be a completely fledged live conversation agent quickly … view this area, my following blog post will certainly inform you everything about my trip with the training process.