I had actually been seeking a task functioning from house for some time and also will surrender. Most ‘function from home’ tasks that you find on-line seem to be some type of pyramid or ‘begin your own business’ system. Paying a signing up with cost or purchasing their items for you to sell on? No many thanks!

One day I determined to have an additional little look as well as stumbled upon The Chat Shop. I saw the “Live Chat Agent” task on their professions web page as well as, after reviewing the description, a huge wave of happiness came over me. Not just did I suit their demands to a tee (meticulous student with an inquisitive mind, solid capability to multi-task, high degrees of organisation cool social media jobs and also a keying rate over 80 words per min), it likewise seemed like a job that I would truly enjoy to do!

I applied quickly! I patiently awaited a reply yet, to my shock, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Chat Store, emailed me and supplied me a ‘Live Chat Meeting’; adhering to on from the initial application inquiries, this is the first stage of the recruitment process.

I was rather excited as I had never experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Shop’s internet site. I opened my internet browser, went to The Chat Shop homepage and just clicked the live conversation tab. I had come to my interview.

After presenting myself to an agent that was managing conversation at the time, I was promptly transferred to Amy, that prepared and waiting to start my interview.

My interview began like any other: we presented ourselves as well as had a little bit of a laid-back welcoming conversation (which made me really feel at ease). After that it was on to the main meeting. What was unusual was the reality that the conversation was really similar to an in person meeting, except it was using online conversation!

The questions had to do with my previous experience, why I was obtaining the job, exactly how I ‘d manage particular scenarios as well as my expertise of The Chat Shop and also their services.

Amy was wanting to expose my staminas and also weak points to determine whether I could meet the high assumptions that they establish. She wished to know where I would certainly need a little additional training and where I could bring new abilities to the team.

Why I desired the setting was also really vital naturally. Although much of our team is spread out throughout the UK, The Chat Store is certainly a close knit team with huge passions. Every one people is an integral part of delivering the results that we do for clients.

Demands, such as my keying rate, were examined as well certainly. Having to convert multiple internet site site visitors whilst giving customer satisfaction suggests that you need to think and also type quick.

Amy likewise gave me the chance to ask any kind of questions that I had, and also she addressed them extensively. I mored than happy and also hoping that I succeeded in my live chat interview!

As you’ve most likely guessed (by me creating this article) I did do well in my preliminary meeting for the live conversation work. I was welcomed to the next phase of the application process– a telephone meeting with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this far yet I was also extremely nervous! Fortunately the telephone interview was not as scary as I as soon as believed and also it was much more laid-back than formal.

I obtained inquired about my pastimes, what I like to do in my extra time and also a couple of questions concerning the Live Conversation Representative placement. I also had some feedback on my ‘Live Chat Meeting’, which was great to listen to.

A great deal of the questions that Joe asked had to do with my individuality. Joe said that getting on with everybody and ending up being a part of The Chat Store family members was an extremely essential aspect.

It was a satisfaction to talk on the phone to my prospective future employers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … as well as I accepted with excellent pleasure, obviously. I was over the moon and also I still am!

As soon as I had actually accepted the deal I was emailed the contracts that needed to be authorized digitally (just how awesome is that), my functioning hours, what group I would certainly be in and all of my log-in information all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted about 2 hrs and also he clarified whatever I needed to understand about the “Live Chat Representative” setting. I ensured to make great deals of notes in my notebook as it is a great deal to take in.

I was after that given the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the process) and also various other information I required to know about the training process including specifically what would certainly take place. John was a pleasure to talk with and also I really felt comfy chatting to him as he stated he would be there for any type of questions I might have if I am ever unclear or stuck.


I have had a negative bout of illness, which implied I was not able to start my training when set up. Fortunately The Chat Store are a number of remarkable individuals who are patiently waiting on me to be well enough again. I have never ever understood such a comprehending business as well as I feel fortunate to be utilized by them.

Equally as I was about to give up my task search, I came across The Conversation Store. I’m excitedly waiting for recovering and also starting my training. Hopefully I will be a completely fledged real-time chat agent quickly … watch this room, my following post will certainly inform you all about my journey through the training procedure.