I had actually been searching for a task functioning from house for some time and also will give up. The majority of ‘work from home’ jobs that you find on the internet appear to be some kind of pyramid or ‘begin your own service’ plan. Paying a signing up with charge or purchasing their products for you to sell on? No thanks!

One day I decided to have one more little appearance and also discovered The Chat Shop. I saw the “Live Chat Representative” task on their jobs web page and, after checking out the summary, a huge wave of joy came by me. Not just did I fit their needs to a tee (careful learner with an inquisitive mind, solid capacity to multi-task, high degrees of organisation content and social media jobs and also a typing speed above 80 words per minute), it also looked like a work that I would actually like to do!

I applied quickly! I patiently waited for a reply yet, to my shock, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Store, emailed me and offered me a ‘Live Conversation Meeting’; following on from the first application concerns, this is the first stage of the recruitment process.

I was rather delighted as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview through The Conversation Store’s web site. I opened my web browser, mosted likely to The Chat Shop homepage and also merely clicked the real-time conversation tab. I had actually reached my interview.

After introducing myself to a representative that was managing chat at the time, I was rapidly moved to Amy, that was ready and also waiting to start my meeting.

My meeting began like any other: we presented ourselves and had a bit of a casual welcoming conversation (that made me feel at ease). After that it was on to the main interview. What was weird was the fact that the discussion was extremely similar to an in person interview, except it was using online chat!

The questions were about my previous experience, why I was looking for the work, how I would certainly take care of certain scenarios and my knowledge of The Chat Shop and their solutions.

Amy was wanting to expose my strengths as well as weaknesses to determine whether I could fulfill the high assumptions that they set. She needed to know where I would certainly require a little added training and also where I could bring new abilities to the group.

Why I wanted the setting was also very vital of course. Although much of our team is spread out throughout the UK, The Chat Shop is definitely a close knit team with big aspirations. Each and every one people is an important part of providing the outcomes that we provide for customers.

Requirements, such as my keying rate, were examined as well of course. Needing to transform multiple internet site visitors whilst providing consumer contentment implies that you need to assume as well as type quickly.

Amy additionally gave me the possibility to ask any type of concerns that I had, and she answered them thoroughly. I mored than happy and also wishing that I succeeded in my live chat meeting!

As you’ve most likely thought (by me composing this article) I did do well in my first interview for the online chat work. I was invited to the next phase of the application procedure– a telephone meeting with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this far but I was additionally extremely nervous! Thankfully the telephone interview was not as terrifying as I as soon as believed and also it was more laid-back than formal.

I got asked about my hobbies, what I like to do in my spare time and also a few questions concerning the Live Conversation Representative setting. I likewise had some comments on my ‘Live Conversation Interview’, which was fantastic to listen to.

A great deal of the inquiries that Joe asked had to do with my personality. Joe stated that proceeding with everybody as well as ending up being a part of The Chat Shop family was a really essential aspect.

It was a satisfaction to talk on the phone to my prospective future bosses and I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the setting … as well as I accepted with terrific satisfaction, naturally. I was over the moon as well as I still am!

Once I had actually approved the offer I was emailed the contracts that required to be signed electronically (exactly how awesome is that), my working hrs, what group I would remain in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted about 2 hrs as well as he explained everything I needed to know about the “Live Conversation Representative” position. I made sure to make great deals of notes in my notebook as it is a whole lot to take in.

I was then provided the dates of when my training would begin (training lasts around 3 weeks and also we’re paid during the process) and other information I required to find out about the training procedure including precisely what would occur. John was a pleasure to speak to as well as I felt comfy talking to him as he claimed he would certainly be there for any queries I may have if I am ever before unsure or stuck.


I have had a poor bout of illness, which meant I was incapable to start my training when organized. The Good News Is The Conversation Store are a bunch of terrific people that are patiently waiting on me to be all right once again. I have actually never ever understood such an understanding business and also I really feel blessed to be utilized by them.

Just as I will give up my work search, I came across The Conversation Shop. I’m excitedly waiting for getting well and also starting my training. Ideally I will be a totally fledged live conversation representative soon … see this area, my following blog post will certainly tell you all about my trip via the training process.