I had been trying to find a job working from house for some time as well as will give up. The majority of ‘function from residence’ jobs that you locate on the internet seem to be some kind of pyramid or ‘start your very own business’ plan. Paying a joining charge or buying their items for you to sell on? No many thanks!

Someday I made a decision to have one more little appearance and also found The Chat Shop. I saw the “Live Chat Agent” work on their professions web page and also, after checking out the description, a big wave of happiness came me. Not only did I fit their demands to a tee (precise learner with an analytical mind, solid capacity to multi-task, high degrees of organisation cons of using social media to screen job applicants and a typing speed above 80 words per minute), it likewise appeared like a task that I would really like to do!

I applied immediately! I patiently waited for a reply yet, to my surprise, I had not been waiting long at all.

Amy, a Team Manager at The Conversation Store, emailed me as well as provided me a ‘Live Conversation Meeting’; complying with on from the initial application inquiries, this is the initial stage of the employment process.

I was instead delighted as I had actually never experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Store’s internet site. I opened my browser, mosted likely to The Chat Store homepage and also simply clicked the live chat tab. I had actually arrived at my meeting.

After introducing myself to an agent that was handling chat at the time, I was rapidly transferred to Amy, who was ready and waiting to start my interview.

My meeting began like any other: we introduced ourselves as well as had a little bit of a laid-back inviting chat (which made me feel at ease). After that it was on to the major interview. What was odd was the fact that the discussion was really comparable to a face-to-face interview, except it was by means of live conversation!

The questions had to do with my previous experience, why I was making an application for the task, just how I ‘d handle particular situations as well as my knowledge of The Chat Store as well as their solutions.

Amy was seeking to disclose my staminas and also weak points to identify whether I can fulfill the high expectations that they establish. She needed to know where I would need a little added training and also where I might bring brand-new abilities to the team.

Why I desired the placement was also really essential certainly. Although much of our team is spread throughout the UK, The Chat Shop is absolutely a close knit team with large ambitions. Each and every one people is an important part of delivering the results that we do for clients.

Needs, such as my keying speed, were evaluated too certainly. Needing to transform several site site visitors whilst supplying customer contentment implies that you have to think and also kind quick.

Amy likewise gave me the opportunity to ask any type of questions that I had, and also she addressed them thoroughly. I was happy and also wishing that I did well in my live chat meeting!

As you’ve most likely thought (by me composing this blog post) I did succeed in my first interview for the live chat job. I was welcomed to the next stage of the application process– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this far but I was likewise really nervous! The good news is the telephone interview was not as terrifying as I when believed and it was extra casual than official.

I got inquired about my pastimes, what I like to do in my spare time as well as a few concerns about the Live Conversation Representative setting. I also had some responses on my ‘Live Conversation Interview’, which was excellent to hear.

A lot of the inquiries that Joe asked had to do with my individuality. Joe said that moving on with everybody as well as coming to be a part of The Chat Store family members was an extremely essential element.

It was a pleasure to talk on the phone to my possible future bosses as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the setting … and also I accepted with fantastic enjoyment, of course. I was over the moon and I still am!

Once I had actually approved the deal I was emailed the contracts that required to be signed digitally (just how awesome is that), my functioning hours, what group I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted about 2 hrs and he clarified whatever I needed to understand about the “Live Chat Representative” setting. I made sure to make great deals of notes in my note pad as it is a lot to take in.

I was then given the days of when my training would certainly commence (training lasts around 3 weeks and also we’re paid throughout the procedure) and other details I needed to understand about the training process including specifically what would take place. John was an enjoyment to speak to as well as I really felt comfy chatting to him as he stated he would be there for any inquiries I might have if I am ever before uncertain or stuck.


I have had a bad spell of illness, which indicated I was unable to start my training when prepared. Luckily The Chat Shop are a number of remarkable people who are patiently waiting on me to be well enough once again. I have never understood such a recognizing business as well as I really feel privileged to be used by them.

Just as I was about to surrender my work search, I stumbled across The Conversation Shop. I’m eagerly waiting for healing and also beginning my training. Hopefully I will be a totally fledged real-time chat agent soon … enjoy this room, my following blog post will tell you all about my journey via the training procedure.