I had actually been looking for a task functioning from house for a while as well as was about to surrender. A lot of ‘work from house’ tasks that you discover online seem to be some kind of pyramid or ‘begin your own service’ system. Paying a joining charge or getting their items for you to sell on? No thanks!

One day I chose to have one more little look and encountered The Chat Store. I saw the “Live Conversation Agent” task on their professions web page and, after reviewing the description, a big wave of happiness came me. Not just did I suit their requirements to a tee (careful student with a curious mind, strong ability to multi-task, high degrees of organisation cleveland social media job and also a keying speed over 80 words per min), it additionally seemed like a work that I would really love to do!

I applied immediately! I patiently awaited a reply however, to my surprise, I had not been waiting long in all.

Amy, a Group Supervisor at The Chat Shop, emailed me as well as provided me a ‘Live Chat Meeting’; complying with on from the first application inquiries, this is the initial stage of the employment procedure.

I was instead excited as I had never experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Shop’s website. I opened my browser, mosted likely to The Conversation Shop homepage and also simply clicked the online chat tab. I had arrived at my interview.

After introducing myself to an agent that was handling conversation at the time, I was quickly moved to Amy, that prepared and also waiting to begin my meeting.

My interview began like any other: we introduced ourselves as well as had a bit of a casual inviting chat (which made me feel at ease). After that it was on to the major interview. What was unusual was the reality that the conversation was really similar to a face-to-face interview, other than it was through online chat!

The questions had to do with my previous experience, why I was obtaining the work, just how I ‘d take care of specific scenarios and also my knowledge of The Chat Store and also their services.

Amy was wanting to reveal my toughness and weaknesses to determine whether I could meet the high expectations that they establish. She wanted to know where I would require a little additional training as well as where I might bring brand-new abilities to the team.

Why I desired the position was also extremely essential obviously. Although much of our group is spread throughout the UK, The Chat Shop is definitely a close weaved team with big ambitions. Each one of us is an integral part of supplying the outcomes that we provide for customers.

Requirements, such as my inputting rate, were evaluated too certainly. Needing to convert multiple website visitors whilst supplying customer satisfaction means that you have to assume as well as kind fast.

Amy likewise offered me the possibility to ask any kind of questions that I had, as well as she answered them thoroughly. I was happy and also hoping that I succeeded in my live conversation interview!

As you’ve probably presumed (by me writing this post) I did succeed in my initial interview for the live chat job. I was invited to the following phase of the application procedure– a telephone meeting with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this far however I was likewise very worried! Luckily the telephone interview was not as frightening as I once believed as well as it was more casual than formal.

I got asked about my pastimes, what I like to do in my extra time and a few inquiries about the Live Conversation Agent placement. I likewise had some comments on my ‘Live Conversation Interview’, which was terrific to hear.

A great deal of the questions that Joe asked had to do with my personality. Joe claimed that getting on with everybody and also becoming a part of The Chat Store household was a really crucial variable.

It was an enjoyment to talk on the phone to my possible future bosses and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … and I approved with excellent pleasure, of course. I was over the moon and also I still am!

When I had accepted the deal I was emailed the agreements that needed to be signed digitally (how trendy is that), my working hrs, what team I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This telephone call lasted around 2 hrs as well as he described every little thing I required to know about the “Live Conversation Agent” position. I made sure to make great deals of notes in my note pad as it is a whole lot to take in.

I was then offered the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the procedure) as well as various other details I required to know about the training process consisting of exactly what would certainly occur. John was an enjoyment to talk with and also I felt comfortable chatting to him as he claimed he would be there for any questions I might have if I am ever before unclear or stuck.


I have had a poor spell of disease, which indicated I was unable to begin my training when set up. Luckily The Chat Store are a bunch of remarkable individuals who are patiently awaiting me to be well enough once more. I have never ever known such an understanding company and also I feel blessed to be utilized by them.

Equally as I will quit my job search, I stumbled across The Conversation Shop. I’m eagerly awaiting healing as well as beginning my training. With any luck I shall be a completely fledged live chat agent soon … enjoy this room, my next article will tell you all about my journey with the training process.