I had been searching for a job functioning from residence for a while as well as will surrender. The majority of ‘work from home’ work that you discover on the internet appear to be some form of pyramid or ‘start your very own organization’ plan. Paying a signing up with cost or getting their products for you to sell on? No thanks!

One day I determined to have an additional little look and came across The Chat Store. I saw the “Live Chat Agent” work on their professions page as well as, after reviewing the summary, a large wave of joy came over me. Not only did I suit their demands to a tee (thorough student with an investigative mind, strong ability to multi-task, high levels of organisation chit chat diner jobs as well as a keying rate over 80 words per minute), it likewise looked like a work that I would really like to do!

I applied straight away! I patiently waited for a reply but, to my shock, I had not been waiting long at all.

Amy, a Team Supervisor at The Conversation Store, emailed me as well as offered me a ‘Live Chat Interview’; complying with on from the initial application questions, this is the initial stage of the employment process.

I was rather delighted as I had never experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Shop’s site. I opened my web browser, mosted likely to The Conversation Store homepage and also simply clicked the online conversation tab. I had actually gotten to my meeting.

After introducing myself to an agent that was taking care of conversation at the time, I was quickly transferred to Amy, that was ready and waiting to begin my meeting.

My interview began like any other: we introduced ourselves and also had a little bit of a laid-back welcoming chat (that made me feel at ease). Then it was on to the major meeting. What was odd was the fact that the conversation was very comparable to an in person meeting, other than it was by means of real-time chat!

The inquiries were about my previous experience, why I was applying for the work, how I would certainly manage specific scenarios and my understanding of The Chat Shop and also their services.

Amy was aiming to expose my toughness and also weak points to determine whether I can satisfy the high expectations that they set. She would like to know where I would certainly require a little extra training and also where I can bring new abilities to the group.

Why I desired the position was likewise really essential obviously. Although much of our group is spread throughout the UK, The Conversation Store is absolutely a close weaved group with large passions. Each one of us is an indispensable part of supplying the results that we provide for customers.

Demands, such as my keying speed, were checked as well of course. Needing to convert numerous internet site visitors whilst supplying client satisfaction means that you need to assume as well as kind fast.

Amy additionally provided me the opportunity to ask any kind of inquiries that I had, and also she addressed them completely. I was happy as well as wishing that I succeeded in my online conversation meeting!

As you’ve possibly guessed (by me writing this post) I did succeed in my preliminary interview for the online conversation task. I was invited to the following stage of the application process– a telephone meeting with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this far but I was additionally extremely anxious! The good news is the telephone meeting was not as terrifying as I as soon as assumed and also it was a lot more laid-back than official.

I got asked about my hobbies, what I such as to do in my leisure as well as a couple of concerns about the Live Chat Agent placement. I additionally had some feedback on my ‘Live Conversation Meeting’, which was great to hear.

A lot of the inquiries that Joe asked were about my personality. Joe stated that moving on with everybody and coming to be a part of The Chat Store household was a really vital element.

It was a satisfaction to speak on the phone to my possible future bosses and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the position … as well as I accepted with excellent satisfaction, obviously. I was over the moon and I still am!

When I had approved the deal I was emailed the contracts that needed to be signed electronically (exactly how cool is that), my working hrs, what group I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted about 2 hrs and also he explained whatever I required to understand about the “Live Conversation Representative” setting. I made certain to make lots of notes in my notebook as it is a lot to take in.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the procedure) as well as other information I required to know about the training procedure including precisely what would certainly happen. John was an enjoyment to speak to and also I felt comfy talking to him as he stated he would certainly be there for any type of inquiries I may have if I am ever not sure or stuck.


I have had a negative spell of ill health, which indicated I was not able to begin my training when set up. Fortunately The Chat Store are a bunch of terrific individuals who are patiently waiting on me to be all right once more. I have never ever understood such an understanding firm and also I really feel privileged to be employed by them.

Just as I will surrender my job search, I came across The Chat Store. I’m excitedly waiting for getting well and also starting my training. Ideally I will be a totally fledged real-time chat agent soon … see this space, my following message will certainly tell you everything about my trip through the training procedure.