I had actually been trying to find a job working from house for some time as well as was about to give up. A lot of ‘work from home’ tasks that you discover online seem to be some form of pyramid or ‘begin your very own organization’ scheme. Paying a joining cost or getting their items for you to sell on? No many thanks!

One day I chose to have an additional little look as well as came across The Chat Shop. I saw the “Live Conversation Representative” work on their careers page and, after reading the description, a big wave of happiness came me. Not just did I match their requirements to a tee (thorough student with a curious mind, solid capacity to multi-task, high degrees of organisation chief marketing officer social media job description and also a typing speed over 80 words per minute), it additionally felt like a job that I would truly love to do!

I applied immediately! I patiently awaited a reply however, to my surprise, I had not been waiting long in all.

Amy, a Group Supervisor at The Chat Store, emailed me and also supplied me a ‘Live Conversation Meeting’; adhering to on from the preliminary application questions, this is the initial stage of the recruitment process.

I was instead excited as I had never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Store’s website. I opened my browser, went to The Conversation Store homepage as well as simply clicked the live chat tab. I had come to my interview.

After presenting myself to a representative that was handling conversation at the time, I was swiftly transferred to Amy, that was ready and also waiting to start my meeting.

My interview started like any other: we presented ourselves as well as had a bit of a laid-back welcoming chat (which made me feel at ease). After that it was on to the primary meeting. What was odd was the truth that the discussion was extremely similar to a face-to-face meeting, except it was via live conversation!

The questions had to do with my previous experience, why I was getting the job, exactly how I ‘d take care of particular circumstances and my understanding of The Conversation Store and also their services.

Amy was wanting to expose my strengths and also weak points to establish whether I can meet the high expectations that they establish. She wished to know where I would certainly require a little extra training as well as where I could bring new talents to the team.

Why I wanted the setting was likewise really essential of course. Although much of our group is spread throughout the UK, The Chat Shop is definitely a close weaved team with huge ambitions. Each one of us is an integral part of supplying the results that we do for customers.

Demands, such as my typing rate, were tested too of course. Having to transform several web site site visitors whilst giving client fulfillment suggests that you need to assume and also type quickly.

Amy additionally provided me the opportunity to ask any inquiries that I had, as well as she addressed them extensively. I enjoyed and also really hoping that I succeeded in my live chat meeting!

As you’ve probably presumed (by me creating this post) I did succeed in my preliminary meeting for the online chat work. I was welcomed to the next phase of the application procedure– a telephone interview with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this much yet I was likewise really anxious! Fortunately the telephone meeting was not as scary as I when assumed and it was much more casual than official.

I got asked about my leisure activities, what I like to do in my spare time and also a couple of questions about the Live Chat Representative setting. I also had some comments on my ‘Live Chat Meeting’, which was wonderful to listen to.

A lot of the questions that Joe asked were about my individuality. Joe claimed that moving on with everyone as well as becoming a part of The Chat Store family was a really important factor.

It was a pleasure to speak on the phone to my prospective future bosses as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the placement … and I accepted with wonderful satisfaction, obviously. I mored than the moon and also I still am!

When I had accepted the deal I was emailed the agreements that needed to be signed electronically (exactly how amazing is that), my working hours, what team I would be in and all of my log-in information ready for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted about 2 hrs and also he described everything I required to find out about the “Live Conversation Representative” position. I ensured to make great deals of notes in my notebook as it is a great deal to absorb.

I was after that provided the days of when my training would start (training lasts around 3 weeks and also we’re paid during the procedure) and various other details I needed to find out about the training process including specifically what would certainly happen. John was an enjoyment to speak to as well as I felt comfy chatting to him as he stated he would certainly be there for any questions I might have if I am ever unclear or stuck.


I have had a negative round of disease, which implied I was incapable to begin my training when set up. The Good News Is The Chat Shop are a number of remarkable individuals who are patiently awaiting me to be well enough again. I have never ever understood such an understanding firm and I feel privileged to be utilized by them.

Just as I will surrender my work search, I came across The Chat Store. I’m eagerly awaiting healing as well as beginning my training. With any luck I shall be a completely fledged live conversation representative quickly … watch this space, my following post will certainly inform you everything about my journey with the training process.