I had actually been seeking a work working from home for some time as well as will quit. Most ‘function from house’ tasks that you find on the internet appear to be some type of pyramid or ‘begin your own business’ plan. Paying a joining charge or buying their products for you to sell on? No thanks!

One day I decided to have one more little look as well as stumbled upon The Chat Shop. I saw the “Live Conversation Agent” task on their careers page and, after reviewing the description, a large wave of joy came over me. Not just did I match their demands to a tee (meticulous learner with an investigative mind, strong capacity to multi-task, high degrees of organisation cheer social media jobs as well as a keying speed above 80 words per min), it additionally looked like a job that I would really love to do!

I used quickly! I patiently waited for a reply however, to my shock, I wasn’t waiting long at all.

Amy, a Team Manager at The Conversation Store, emailed me as well as provided me a ‘Live Conversation Meeting’; following on from the first application questions, this is the initial stage of the employment process.

I was rather thrilled as I had actually never experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Store’s site. I opened my browser, mosted likely to The Conversation Store homepage and also simply clicked the live conversation tab. I had arrived at my interview.

After presenting myself to an agent that was managing chat at the time, I was rapidly transferred to Amy, who was ready and also waiting to begin my meeting.

My interview began like any other: we introduced ourselves as well as had a little of a casual inviting chat (that made me feel comfortable). After that it was on to the main meeting. What was strange was the truth that the conversation was very similar to a face-to-face meeting, except it was by means of real-time chat!

The questions were about my previous experience, why I was obtaining the job, how I would certainly take care of particular circumstances and my knowledge of The Chat Shop as well as their solutions.

Amy was aiming to disclose my strengths and also weaknesses to identify whether I might meet the high assumptions that they establish. She needed to know where I would require a little extra training and also where I can bring brand-new talents to the group.

Why I desired the placement was additionally really crucial of course. Although much of our group is spread throughout the UK, The Conversation Shop is definitely a close weaved group with large aspirations. Each one of us is an essential part of delivering the outcomes that we provide for clients.

Needs, such as my inputting rate, were checked also naturally. Having to convert multiple website site visitors whilst supplying client contentment indicates that you need to believe and also type quickly.

Amy likewise offered me the possibility to ask any type of inquiries that I had, and also she addressed them completely. I enjoyed and wishing that I did well in my online conversation meeting!

As you have actually most likely thought (by me composing this post) I did do well in my preliminary meeting for the live conversation job. I was invited to the next stage of the application procedure– a telephone interview with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far however I was additionally really nervous! Fortunately the telephone interview was not as terrifying as I when thought and also it was much more casual than formal.

I got inquired about my hobbies, what I like to do in my spare time as well as a couple of questions concerning the Live Chat Representative placement. I additionally had some responses on my ‘Live Chat Meeting’, which was excellent to hear.

A great deal of the concerns that Joe asked had to do with my personality. Joe stated that proceeding with everyone as well as becoming a part of The Chat Store household was an extremely essential factor.

It was a satisfaction to talk on the phone to my prospective future bosses and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … and also I accepted with wonderful enjoyment, of course. I mored than the moon and also I still am!

As soon as I had approved the deal I was emailed the agreements that needed to be signed electronically (how cool is that), my working hours, what group I would be in and all of my log-in details ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This call lasted around 2 hrs as well as he clarified everything I required to understand about the “Live Conversation Agent” position. I made sure to make lots of notes in my notebook as it is a lot to absorb.

I was then given the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as various other details I needed to find out about the training procedure consisting of precisely what would happen. John was an enjoyment to speak to and I felt comfortable chatting to him as he stated he would be there for any type of questions I might have if I am ever before uncertain or stuck.


I have had a bad bout of ill health, which implied I was unable to begin my training when prepared. The Good News Is The Conversation Shop are a number of wonderful people who are patiently awaiting me to be all right once more. I have actually never understood such a recognizing company as well as I feel fortunate to be utilized by them.

Just as I will quit my work search, I came across The Conversation Store. I’m excitedly waiting for recovering and also starting my training. Hopefully I shall be a fully fledged live chat agent soon … enjoy this space, my next blog post will tell you all about my trip with the training procedure.