I had been trying to find a task working from home for some time and also was about to give up. Most ‘work from residence’ tasks that you find online appear to be some type of pyramid or ‘start your very own organization’ system. Paying a joining charge or getting their products for you to sell on? No many thanks!

Someday I decided to have an additional little appearance and stumbled upon The Chat Shop. I saw the “Live Conversation Agent” task on their careers page and also, after reviewing the summary, a large wave of joy came me. Not just did I fit their demands to a tee (careful learner with an inquisitive mind, solid ability to multi-task, high levels of organisation chatting with people jobs as well as a keying speed above 80 words per min), it additionally seemed like a work that I would truly enjoy to do!

I applied quickly! I patiently waited for a reply however, to my shock, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Store, emailed me and also provided me a ‘Live Chat Meeting’; following on from the first application questions, this is the first stage of the employment process.

I was instead delighted as I had actually never experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Store’s site. I opened my internet browser, mosted likely to The Chat Shop homepage and also just clicked the real-time conversation tab. I had actually arrived at my interview.

After introducing myself to an agent that was handling conversation at the time, I was swiftly moved to Amy, that was ready as well as waiting to begin my interview.

My interview started like any other: we presented ourselves and also had a little of a laid-back welcoming conversation (which made me really feel comfortable). After that it was on to the main meeting. What was unusual was the reality that the discussion was extremely comparable to an in person meeting, other than it was using real-time chat!

The questions were about my previous experience, why I was getting the job, how I would certainly take care of certain scenarios as well as my knowledge of The Chat Store and their solutions.

Amy was aiming to reveal my staminas and weaknesses to identify whether I could satisfy the high expectations that they set. She needed to know where I would certainly require a little added training and where I can bring new abilities to the team.

Why I desired the position was additionally extremely important naturally. Although much of our team is spread throughout the UK, The Chat Shop is absolutely a close knit team with big aspirations. Each one people is an indispensable part of supplying the outcomes that we provide for customers.

Requirements, such as my typing speed, were tested as well certainly. Needing to convert numerous web site visitors whilst giving client satisfaction suggests that you need to believe as well as type quick.

Amy likewise provided me the chance to ask any type of inquiries that I had, and also she answered them extensively. I enjoyed and also hoping that I succeeded in my live chat interview!

As you have actually possibly presumed (by me composing this blog post) I did succeed in my first meeting for the live chat work. I was welcomed to the next stage of the application procedure– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this much but I was also extremely nervous! Thankfully the telephone interview was not as frightening as I once thought as well as it was more laid-back than formal.

I obtained inquired about my hobbies, what I like to do in my leisure and a couple of inquiries about the Live Chat Representative setting. I likewise had some feedback on my ‘Live Chat Interview’, which was excellent to hear.

A great deal of the inquiries that Joe asked were about my character. Joe claimed that proceeding with everyone as well as becoming a part of The Chat Store household was an extremely important aspect.

It was a pleasure to speak on the phone to my prospective future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … and I accepted with wonderful enjoyment, obviously. I was over the moon and I still am!

As soon as I had actually approved the offer I was emailed the contracts that required to be signed electronically (just how cool is that), my functioning hrs, what team I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted around 2 hours as well as he explained every little thing I required to learn about the “Live Conversation Agent” placement. I made sure to make lots of notes in my note pad as it is a lot to absorb.

I was after that provided the dates of when my training would commence (training lasts around 3 weeks and also we’re paid during the process) as well as other information I required to understand about the training procedure including specifically what would certainly occur. John was a pleasure to speak to and I really felt comfortable talking to him as he stated he would be there for any kind of queries I might have if I am ever not sure or stuck.


I have had a poor bout of ill health, which implied I was not able to begin my training when prepared. Thankfully The Chat Store are a bunch of fantastic individuals that are patiently waiting for me to be all right once again. I have never ever understood such a recognizing business and also I really feel blessed to be utilized by them.

Equally as I will quit my work search, I stumbled across The Chat Shop. I’m excitedly waiting for recovering and beginning my training. Hopefully I will be a totally fledged real-time conversation representative quickly … watch this space, my following post will certainly inform you everything about my trip with the training procedure.