I had been looking for a task functioning from residence for some time as well as will surrender. The majority of ‘work from residence’ tasks that you find on the internet appear to be some type of pyramid or ‘start your own company’ plan. Paying a joining charge or buying their products for you to sell on? No many thanks!

One day I determined to have another little look as well as found The Chat Shop. I saw the “Live Conversation Agent” job on their occupations page as well as, after checking out the summary, a large wave of happiness came me. Not only did I match their requirements to a tee (precise learner with an investigative mind, strong capacity to multi-task, high degrees of organisation chats worth jobs as well as an inputting speed over 80 words per minute), it likewise seemed like a work that I would actually love to do!

I applied instantly! I patiently awaited a reply yet, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Shop, emailed me and provided me a ‘Live Chat Meeting’; following on from the preliminary application concerns, this is the initial stage of the employment procedure.

I was rather delighted as I had actually never ever experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s website. I opened my internet browser, mosted likely to The Conversation Store homepage and simply clicked the online chat tab. I had arrived at my interview.

After presenting myself to a representative that was managing chat at the time, I was swiftly moved to Amy, who prepared and also waiting to start my meeting.

My meeting began like any other: we introduced ourselves and had a little of a laid-back welcoming chat (which made me feel comfortable). After that it was on to the primary meeting. What was unusual was the fact that the discussion was really similar to an in person interview, other than it was using online conversation!

The questions were about my previous experience, why I was getting the work, just how I ‘d handle specific circumstances and also my expertise of The Chat Store and also their solutions.

Amy was looking to expose my staminas and also weaknesses to figure out whether I could satisfy the high assumptions that they establish. She would like to know where I would certainly require a little additional training and where I could bring brand-new talents to the group.

Why I desired the position was additionally extremely vital naturally. Although much of our team is spread throughout the UK, The Chat Shop is certainly a close weaved group with large aspirations. Every one people is an important part of providing the results that we do for clients.

Demands, such as my keying speed, were evaluated also obviously. Needing to transform multiple web site site visitors whilst offering client contentment suggests that you need to assume as well as kind quickly.

Amy likewise gave me the chance to ask any type of inquiries that I had, and she addressed them extensively. I enjoyed and hoping that I succeeded in my live chat meeting!

As you’ve possibly presumed (by me writing this blog post) I did succeed in my preliminary meeting for the online chat job. I was welcomed to the following phase of the application process– a telephone interview with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this much but I was likewise very worried! The good news is the telephone meeting was not as scary as I when assumed as well as it was more informal than official.

I obtained asked about my pastimes, what I such as to do in my extra time as well as a couple of questions about the Live Chat Representative position. I also had some feedback on my ‘Live Chat Meeting’, which was excellent to listen to.

A lot of the concerns that Joe asked had to do with my personality. Joe claimed that moving on with everybody and coming to be a part of The Conversation Store family members was a really important aspect.

It was an enjoyment to talk on the phone to my prospective future employers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the placement … as well as I approved with terrific enjoyment, obviously. I was over the moon as well as I still am!

When I had accepted the deal I was emailed the contracts that needed to be signed digitally (exactly how amazing is that), my functioning hrs, what group I would remain in and all of my log-in details ready for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This call lasted around 2 hrs and he clarified every little thing I required to understand about the “Live Conversation Agent” placement. I made certain to make great deals of notes in my note pad as it is a whole lot to take in.

I was then given the dates of when my training would certainly commence (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as other information I needed to know about the training process consisting of specifically what would certainly occur. John was a satisfaction to speak to and also I felt comfortable talking to him as he claimed he would certainly be there for any type of inquiries I may have if I am ever unsure or stuck.


I have had a bad bout of ill health, which indicated I was unable to begin my training when set up. Thankfully The Conversation Store are a number of fantastic individuals who are patiently waiting for me to be well enough once more. I have actually never recognized such an understanding firm and I feel privileged to be employed by them.

Equally as I will give up my job search, I came across The Chat Shop. I’m excitedly waiting for recovering and also starting my training. Ideally I will be a completely fledged online chat agent soon … enjoy this area, my next post will tell you all about my journey via the training procedure.