I had actually been looking for a task working from home for some time and also will surrender. The majority of ‘work from residence’ work that you locate online appear to be some kind of pyramid or ‘start your own service’ scheme. Paying a joining charge or getting their items for you to sell on? No many thanks!

One day I chose to have another little look as well as discovered The Chat Shop. I saw the “Live Conversation Agent” work on their careers web page and, after reading the summary, a big wave of joy came over me. Not just did I fit their demands to a tee (precise learner with an inquisitive mind, strong capability to multi-task, high levels of organisation chater lodge jobs as well as an inputting speed over 80 words per minute), it likewise appeared like a job that I would actually like to do!

I applied immediately! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Team Manager at The Conversation Shop, emailed me and also provided me a ‘Live Conversation Interview’; adhering to on from the initial application inquiries, this is the initial stage of the recruitment procedure.

I was rather excited as I had never ever experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting using The Conversation Shop’s web site. I opened my browser, went to The Conversation Shop homepage as well as simply clicked the online chat tab. I had gotten to my meeting.

After presenting myself to an agent that was taking care of conversation at the time, I was quickly moved to Amy, that was ready as well as waiting to start my meeting.

My interview started like any other: we introduced ourselves as well as had a little of an informal inviting chat (that made me feel at ease). After that it was on to the major meeting. What was strange was the reality that the discussion was very similar to an in person interview, other than it was via online conversation!

The concerns had to do with my previous experience, why I was making an application for the job, exactly how I ‘d take care of certain circumstances and my knowledge of The Chat Shop as well as their services.

Amy was aiming to disclose my strengths and also weaknesses to establish whether I could fulfill the high assumptions that they establish. She wished to know where I would certainly require a little additional training and also where I can bring brand-new skills to the team.

Why I desired the setting was also very important obviously. Although much of our group is spread out across the UK, The Conversation Shop is absolutely a close knit group with huge ambitions. Each one people is an integral part of providing the outcomes that we provide for clients.

Requirements, such as my typing rate, were examined as well of course. Needing to transform numerous site site visitors whilst giving client contentment suggests that you need to assume and type fast.

Amy likewise offered me the possibility to ask any inquiries that I had, and she addressed them extensively. I was happy and also wishing that I succeeded in my live chat interview!

As you’ve possibly presumed (by me writing this blog post) I did succeed in my initial interview for the live chat work. I was invited to the next phase of the application process– a telephone meeting with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much but I was additionally really anxious! The good news is the telephone meeting was not as scary as I as soon as assumed and it was extra casual than formal.

I got asked about my pastimes, what I such as to do in my leisure as well as a couple of concerns about the Live Conversation Representative setting. I also had some comments on my ‘Live Conversation Meeting’, which was terrific to hear.

A lot of the concerns that Joe asked had to do with my character. Joe stated that proceeding with everybody and ending up being a part of The Chat Shop family was a very essential aspect.

It was an enjoyment to talk on the phone to my possible future employers and I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the setting … as well as I accepted with fantastic pleasure, obviously. I mored than the moon and I still am!

When I had approved the deal I was emailed the agreements that required to be signed electronically (just how great is that), my working hours, what group I would be in and all of my log-in details ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This phone called lasted about 2 hrs and also he explained every little thing I needed to learn about the “Live Chat Agent” position. I made certain to make lots of notes in my notebook as it is a whole lot to absorb.

I was then given the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the process) as well as various other information I required to understand about the training procedure consisting of specifically what would happen. John was a satisfaction to speak with as well as I felt comfy chatting to him as he said he would be there for any type of inquiries I may have if I am ever unclear or stuck.


I have had a negative spell of ill health, which suggested I was unable to begin my training when set up. Fortunately The Conversation Shop are a number of remarkable people who are patiently waiting for me to be well enough once again. I have actually never known such a recognizing business as well as I feel privileged to be employed by them.

Equally as I will quit my task search, I came across The Chat Shop. I’m excitedly waiting for recovering and beginning my training. Ideally I will be a totally fledged online conversation representative soon … see this room, my next post will tell you all about my trip with the training process.