I had been looking for a job working from home for some time as well as was about to give up. A lot of ‘function from home’ jobs that you locate on the internet appear to be some type of pyramid or ‘start your own company’ plan. Paying a signing up with fee or buying their items for you to sell on? No thanks!

Eventually I chose to have one more little look and came across The Chat Shop. I saw the “Live Conversation Representative” task on their professions web page and, after checking out the summary, a big wave of joy came me. Not just did I fit their demands to a tee (careful student with a curious mind, solid ability to multi-task, high levels of organisation chat your job as well as a keying speed over 80 words per min), it additionally felt like a task that I would really love to do!

I applied immediately! I patiently waited for a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Chat Store, emailed me and also used me a ‘Live Chat Meeting’; adhering to on from the preliminary application concerns, this is the initial stage of the employment process.

I was instead thrilled as I had never experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Shop’s website. I opened my browser, mosted likely to The Conversation Store homepage and just clicked the live chat tab. I had gotten to my interview.

After introducing myself to an agent that was taking care of chat at the time, I was quickly transferred to Amy, who was ready and waiting to start my meeting.

My meeting began like any other: we presented ourselves and also had a bit of an informal inviting chat (which made me really feel secure). Then it was on to the main meeting. What was unusual was the truth that the conversation was extremely comparable to an in person interview, except it was using real-time conversation!

The questions were about my previous experience, why I was looking for the task, exactly how I would certainly deal with specific situations as well as my understanding of The Conversation Store and their services.

Amy was seeking to expose my strengths as well as weak points to figure out whether I can fulfill the high expectations that they set. She wished to know where I would require a little additional training and where I could bring brand-new talents to the group.

Why I wanted the setting was also extremely essential naturally. Although much of our group is spread throughout the UK, The Chat Shop is certainly a close weaved group with big aspirations. Each and every one of us is an integral part of supplying the results that we do for clients.

Needs, such as my typing rate, were checked as well obviously. Having to convert several internet site visitors whilst offering consumer contentment indicates that you have to think and type quickly.

Amy additionally provided me the possibility to ask any type of concerns that I had, and she answered them completely. I mored than happy and hoping that I did well in my real-time chat interview!

As you have actually probably guessed (by me writing this article) I did succeed in my preliminary meeting for the real-time chat work. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this far however I was likewise extremely worried! Luckily the telephone meeting was not as terrifying as I as soon as assumed and it was more laid-back than official.

I got inquired about my leisure activities, what I like to do in my extra time and a few questions about the Live Conversation Representative setting. I likewise had some responses on my ‘Live Chat Interview’, which was terrific to hear.

A lot of the inquiries that Joe asked were about my personality. Joe claimed that getting on with everybody and also ending up being a part of The Chat Shop family was a very important variable.

It was an enjoyment to speak on the phone to my prospective future employers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … as well as I approved with terrific enjoyment, obviously. I was over the moon as well as I still am!

When I had actually approved the offer I was emailed the contracts that required to be authorized electronically (exactly how cool is that), my working hrs, what team I would certainly remain in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted about 2 hours as well as he described everything I required to learn about the “Live Chat Agent” position. I saw to it to make great deals of notes in my note pad as it is a great deal to take in.

I was then provided the days of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) as well as various other details I required to know about the training process including precisely what would certainly happen. John was an enjoyment to talk with and also I felt comfortable talking to him as he claimed he would be there for any type of questions I may have if I am ever before unclear or stuck.


I have had a poor bout of illness, which meant I was unable to begin my training when arranged. Luckily The Conversation Shop are a number of terrific people that are patiently waiting on me to be all right once more. I have never ever known such a recognizing company as well as I really feel privileged to be utilized by them.

Equally as I will quit my work search, I stumbled across The Chat Shop. I’m excitedly awaiting recovering and starting my training. With any luck I will be a fully fledged online chat representative quickly … watch this space, my following article will certainly tell you everything about my trip through the training process.