I had been seeking a task functioning from home for some time as well as will surrender. Many ‘function from home’ jobs that you discover on-line appear to be some kind of pyramid or ‘begin your own service’ system. Paying a joining charge or purchasing their products for you to sell on? No thanks!

One day I chose to have an additional little look and stumbled upon The Chat Shop. I saw the “Live Chat Representative” work on their jobs web page as well as, after reading the summary, a huge wave of happiness came over me. Not just did I match their requirements to a tee (meticulous learner with an analytical mind, solid ability to multi-task, high levels of organisation chat support job responsibilities as well as a typing rate above 80 words per minute), it also seemed like a work that I would really love to do!

I used instantly! I patiently waited for a reply yet, to my surprise, I had not been waiting long at all.

Amy, a Team Supervisor at The Conversation Shop, emailed me and also used me a ‘Live Conversation Interview’; complying with on from the preliminary application concerns, this is the initial stage of the recruitment process.

I was rather thrilled as I had never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Shop’s site. I opened my browser, went to The Chat Store homepage as well as simply clicked the online conversation tab. I had arrived at my interview.

After introducing myself to a representative that was handling conversation at the time, I was swiftly transferred to Amy, who prepared and also waiting to begin my meeting.

My meeting started like any other: we introduced ourselves and also had a bit of a casual welcoming chat (that made me feel at ease). Then it was on to the main meeting. What was unusual was the fact that the discussion was very comparable to a face-to-face meeting, other than it was through real-time chat!

The concerns were about my previous experience, why I was obtaining the task, how I ‘d take care of specific situations and also my knowledge of The Chat Store and their services.

Amy was wanting to expose my staminas and also weak points to figure out whether I might meet the high assumptions that they establish. She wished to know where I would need a little extra training and also where I might bring brand-new abilities to the team.

Why I wanted the position was also really essential of course. Although much of our team is spread out throughout the UK, The Chat Shop is certainly a close weaved group with big passions. Each one people is an essential part of supplying the results that we do for customers.

Needs, such as my typing speed, were checked too obviously. Needing to convert numerous site visitors whilst giving consumer fulfillment implies that you need to believe and also type quickly.

Amy additionally gave me the opportunity to ask any kind of inquiries that I had, and also she answered them extensively. I was happy and hoping that I succeeded in my real-time chat interview!

As you have actually probably guessed (by me composing this blog post) I did succeed in my initial interview for the live chat job. I was welcomed to the next stage of the application process– a telephone meeting with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this much yet I was additionally extremely anxious! Thankfully the telephone interview was not as frightening as I as soon as assumed and it was much more casual than formal.

I obtained asked about my leisure activities, what I such as to do in my leisure and a couple of questions about the Live Chat Representative position. I likewise had some responses on my ‘Live Chat Interview’, which was fantastic to listen to.

A lot of the questions that Joe asked had to do with my individuality. Joe said that proceeding with everyone and coming to be a part of The Chat Store family was a very crucial variable.

It was a satisfaction to talk on the phone to my prospective future bosses and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the position … and I approved with excellent enjoyment, naturally. I mored than the moon and I still am!

As soon as I had approved the offer I was emailed the agreements that needed to be authorized electronically (exactly how cool is that), my functioning hrs, what team I would be in and all of my log-in details all set for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted around 2 hours and also he explained every little thing I required to find out about the “Live Chat Representative” placement. I made sure to make lots of notes in my note pad as it is a whole lot to absorb.

I was after that given the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the procedure) as well as various other information I needed to understand about the training procedure consisting of precisely what would take place. John was a satisfaction to speak to and also I felt comfortable talking to him as he claimed he would be there for any kind of queries I may have if I am ever unclear or stuck.

However…

I have had a bad round of illness, which meant I was not able to begin my training when arranged. Fortunately The Chat Store are a number of wonderful people that are patiently awaiting me to be all right again. I have never known such a recognizing firm and also I really feel privileged to be employed by them.

Just as I will give up my task search, I stumbled across The Conversation Store. I’m excitedly waiting for healing and beginning my training. Ideally I shall be a completely fledged online conversation agent quickly … see this space, my following post will tell you everything about my journey with the training procedure.