I had actually been seeking a task working from residence for some time as well as will surrender. A lot of ‘work from home’ jobs that you find on the internet seem to be some form of pyramid or ‘begin your very own service’ plan. Paying a signing up with cost or acquiring their items for you to sell on? No thanks!

Someday I chose to have another little appearance as well as discovered The Conversation Store. I saw the “Live Chat Agent” job on their careers page and also, after reviewing the description, a big wave of joy came over me. Not just did I match their requirements to a tee (careful student with a curious mind, strong capability to multi-task, high levels of organisation chat support freelancer jobs as well as a typing speed above 80 words per minute), it additionally looked like a job that I would truly love to do!

I applied immediately! I patiently waited for a reply yet, to my surprise, I had not been waiting long at all.

Amy, a Team Manager at The Conversation Shop, emailed me and offered me a ‘Live Conversation Interview’; adhering to on from the first application inquiries, this is the first stage of the recruitment process.

I was rather delighted as I had never ever experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Conversation Shop’s internet site. I opened my web browser, went to The Conversation Shop homepage and also merely clicked the online conversation tab. I had actually come to my interview.

After presenting myself to a representative that was managing chat at the time, I was rapidly moved to Amy, who prepared and waiting to start my meeting.

My meeting started like any other: we introduced ourselves and had a little bit of a laid-back inviting chat (that made me really feel secure). After that it was on to the major meeting. What was strange was the fact that the conversation was extremely comparable to a face-to-face interview, except it was via live conversation!

The inquiries were about my previous experience, why I was obtaining the work, just how I would certainly handle certain scenarios and my understanding of The Chat Store and their solutions.

Amy was looking to reveal my toughness and also weak points to figure out whether I could fulfill the high expectations that they establish. She wanted to know where I would certainly need a little extra training and also where I could bring new skills to the team.

Why I wanted the position was also extremely important obviously. Although much of our group is spread across the UK, The Chat Store is certainly a close knit group with huge ambitions. Every one people is an essential part of delivering the results that we do for customers.

Needs, such as my keying speed, were examined too naturally. Needing to convert several website visitors whilst providing customer satisfaction suggests that you have to think and also type quickly.

Amy additionally offered me the chance to ask any type of questions that I had, and also she answered them thoroughly. I enjoyed and also really hoping that I did well in my live chat meeting!

As you have actually possibly guessed (by me creating this post) I did succeed in my initial meeting for the online chat task. I was invited to the following phase of the application process– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this much however I was additionally really worried! Fortunately the telephone meeting was not as frightening as I when believed as well as it was a lot more informal than official.

I got inquired about my leisure activities, what I like to do in my spare time and a few concerns regarding the Live Chat Agent placement. I likewise had some comments on my ‘Live Chat Interview’, which was wonderful to hear.

A great deal of the concerns that Joe asked were about my individuality. Joe said that getting on with everyone and becoming a part of The Chat Store household was a really vital variable.

It was a satisfaction to speak on the phone to my prospective future employers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … as well as I approved with great enjoyment, of course. I mored than the moon and I still am!

As soon as I had actually approved the offer I was emailed the contracts that required to be signed digitally (just how cool is that), my working hrs, what team I would certainly remain in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted about 2 hours as well as he described everything I needed to learn about the “Live Chat Agent” placement. I made certain to make great deals of notes in my notebook as it is a lot to take in.

I was after that given the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the procedure) and various other information I required to know about the training process consisting of exactly what would happen. John was a satisfaction to speak to and also I really felt comfy chatting to him as he said he would be there for any kind of inquiries I may have if I am ever before unclear or stuck.


I have had a poor bout of illness, which meant I was not able to begin my training when organized. Fortunately The Chat Store are a bunch of terrific people who are patiently awaiting me to be all right once again. I have actually never ever understood such a comprehending firm and also I feel privileged to be utilized by them.

Just as I will quit my job search, I stumbled across The Conversation Store. I’m excitedly awaiting recovering and beginning my training. With any luck I shall be a completely fledged live chat agent quickly … view this area, my following message will tell you all about my trip through the training procedure.