I had been trying to find a job working from residence for some time as well as will quit. Many ‘work from home’ jobs that you discover online seem to be some kind of pyramid or ‘begin your very own business’ plan. Paying a joining cost or getting their items for you to sell on? No many thanks!

One day I determined to have another little appearance as well as came across The Chat Store. I saw the “Live Chat Agent” job on their occupations web page and also, after checking out the description, a huge wave of joy came by me. Not just did I suit their needs to a tee (thorough student with an investigative mind, strong ability to multi-task, high degrees of organisation chat shopper jobs and also a keying speed above 80 words per min), it additionally seemed like a task that I would actually love to do!

I applied straight away! I patiently awaited a reply but, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Chat Shop, emailed me as well as provided me a ‘Live Conversation Interview’; following on from the initial application questions, this is the initial stage of the recruitment procedure.

I was rather excited as I had actually never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s web site. I opened my web browser, went to The Conversation Shop homepage and merely clicked the live conversation tab. I had actually gotten to my meeting.

After introducing myself to an agent that was managing chat at the time, I was quickly transferred to Amy, who was ready and also waiting to begin my meeting.

My meeting began like any other: we introduced ourselves and had a little of a laid-back inviting chat (which made me really feel at ease). After that it was on to the primary interview. What was weird was the reality that the conversation was extremely similar to an in person interview, other than it was through online conversation!

The questions were about my previous experience, why I was getting the job, exactly how I would certainly deal with certain scenarios as well as my understanding of The Chat Store as well as their solutions.

Amy was looking to reveal my toughness and also weak points to identify whether I could satisfy the high expectations that they set. She would like to know where I would certainly require a little added training as well as where I might bring brand-new skills to the group.

Why I wanted the placement was additionally very crucial naturally. Although much of our group is spread out across the UK, The Chat Store is definitely a close knit team with large passions. Each and every one people is an indispensable part of supplying the outcomes that we do for clients.

Needs, such as my inputting rate, were checked too obviously. Having to convert multiple internet site visitors whilst providing client contentment means that you need to assume and type fast.

Amy additionally gave me the chance to ask any concerns that I had, as well as she addressed them extensively. I mored than happy and also wishing that I did well in my real-time chat interview!

As you have actually most likely thought (by me creating this post) I did do well in my initial interview for the live chat work. I was welcomed to the following stage of the application procedure– a telephone meeting with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this much however I was additionally extremely anxious! Thankfully the telephone interview was not as scary as I once assumed and also it was much more informal than formal.

I obtained asked about my leisure activities, what I like to do in my extra time and a few concerns concerning the Live Chat Representative position. I also had some feedback on my ‘Live Chat Meeting’, which was wonderful to hear.

A great deal of the questions that Joe asked were about my personality. Joe said that getting on with everyone as well as coming to be a part of The Conversation Shop family members was an extremely important factor.

It was a pleasure to talk on the phone to my possible future bosses and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the placement … as well as I approved with wonderful enjoyment, obviously. I was over the moon and I still am!

As soon as I had approved the offer I was emailed the contracts that needed to be signed electronically (how trendy is that), my working hrs, what group I would certainly be in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted around 2 hrs and also he described whatever I required to understand about the “Live Chat Representative” setting. I made sure to make great deals of notes in my notebook as it is a lot to absorb.

I was after that provided the dates of when my training would begin (training lasts around 3 weeks and we’re paid throughout the procedure) as well as various other details I needed to understand about the training procedure including precisely what would happen. John was an enjoyment to speak to and also I felt comfortable talking to him as he claimed he would certainly be there for any type of queries I may have if I am ever before uncertain or stuck.


I have had a bad spell of ill health, which implied I was incapable to begin my training when arranged. Thankfully The Conversation Shop are a bunch of remarkable individuals who are patiently waiting for me to be well enough again. I have never known such a comprehending firm and I feel fortunate to be employed by them.

Just as I will quit my work search, I came across The Chat Store. I’m excitedly waiting for recovering and starting my training. Ideally I shall be a totally fledged real-time conversation agent quickly … see this area, my following message will tell you everything about my journey via the training process.