I had been trying to find a job functioning from house for some time and also will quit. Most ‘work from house’ work that you find on-line seem to be some form of pyramid or ‘begin your very own service’ plan. Paying a joining charge or buying their products for you to sell on? No thanks!

Eventually I made a decision to have another little appearance and also stumbled upon The Chat Store. I saw the “Live Conversation Agent” job on their occupations page as well as, after reading the summary, a big wave of joy came over me. Not only did I fit their needs to a tee (precise learner with an analytical mind, solid ability to multi-task, high degrees of organisation chat only support jobs as well as a keying speed over 80 words per minute), it likewise appeared like a work that I would truly like to do!

I used immediately! I patiently waited for a reply yet, to my surprise, I had not been waiting long in all.

Amy, a Group Manager at The Chat Store, emailed me and supplied me a ‘Live Conversation Interview’; following on from the first application questions, this is the initial stage of the employment procedure.

I was instead thrilled as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Store’s website. I opened my web browser, mosted likely to The Conversation Store homepage and just clicked the live conversation tab. I had actually reached my meeting.

After introducing myself to a representative that was managing chat at the time, I was rapidly moved to Amy, who prepared and also waiting to start my meeting.

My meeting started like any other: we presented ourselves and also had a little of a casual welcoming conversation (that made me feel secure). Then it was on to the major interview. What was weird was the truth that the conversation was extremely comparable to a face-to-face interview, other than it was through live chat!

The concerns had to do with my previous experience, why I was applying for the job, just how I ‘d handle particular scenarios and also my knowledge of The Conversation Store as well as their solutions.

Amy was aiming to expose my strengths and weak points to establish whether I might fulfill the high assumptions that they establish. She needed to know where I would require a little added training and where I might bring brand-new talents to the team.

Why I desired the position was also very vital of course. Although much of our team is spread throughout the UK, The Chat Shop is absolutely a close knit team with large passions. Each and every one of us is an indispensable part of supplying the outcomes that we do for customers.

Demands, such as my typing speed, were tested also certainly. Having to transform several web site site visitors whilst supplying customer contentment indicates that you have to believe and kind quick.

Amy additionally offered me the opportunity to ask any type of questions that I had, and also she answered them thoroughly. I mored than happy and also really hoping that I succeeded in my online conversation meeting!

As you have actually probably guessed (by me composing this blog post) I did do well in my first meeting for the live chat job. I was invited to the following phase of the application process– a telephone meeting with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this far but I was additionally extremely worried! Fortunately the telephone interview was not as frightening as I when assumed and also it was a lot more informal than formal.

I obtained inquired about my pastimes, what I such as to do in my spare time and a few questions regarding the Live Conversation Representative position. I also had some responses on my ‘Live Conversation Meeting’, which was terrific to hear.

A lot of the concerns that Joe asked had to do with my personality. Joe said that getting on with everybody and becoming a part of The Chat Store household was a very important element.

It was an enjoyment to talk on the phone to my possible future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … as well as I accepted with excellent enjoyment, certainly. I was over the moon and also I still am!

When I had actually accepted the offer I was emailed the contracts that needed to be signed electronically (just how great is that), my working hours, what group I would remain in and all of my log-in details prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted about 2 hrs and he clarified everything I required to know about the “Live Chat Agent” setting. I ensured to make lots of notes in my notebook as it is a whole lot to absorb.

I was then offered the days of when my training would begin (training lasts around 3 weeks as well as we’re paid throughout the process) and various other information I required to understand about the training process including precisely what would certainly happen. John was a pleasure to speak to and I really felt comfortable chatting to him as he stated he would be there for any kind of queries I might have if I am ever not sure or stuck.


I have had a poor spell of illness, which indicated I was not able to begin my training when prepared. The Good News Is The Chat Shop are a lot of remarkable individuals who are patiently waiting for me to be well enough once again. I have never recognized such an understanding firm and also I feel privileged to be used by them.

Just as I was about to quit my task search, I came across The Conversation Shop. I’m eagerly awaiting healing and beginning my training. With any luck I will be a fully fledged live chat representative quickly … enjoy this space, my next post will certainly tell you all about my journey with the training procedure.