I had been seeking a task functioning from house for a while and also was about to give up. A lot of ‘work from residence’ work that you locate online seem to be some form of pyramid or ‘begin your very own company’ plan. Paying a joining cost or buying their items for you to sell on? No many thanks!

Someday I determined to have one more little look and also discovered The Chat Store. I saw the “Live Conversation Representative” task on their occupations web page as well as, after reading the summary, a big wave of happiness came over me. Not only did I suit their demands to a tee (precise learner with an analytical mind, solid capability to multi-task, high degrees of organisation chat only remote jobs and also a typing rate above 80 words per min), it likewise felt like a task that I would actually like to do!

I used instantly! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Chat Shop, emailed me and also used me a ‘Live Chat Interview’; following on from the initial application questions, this is the first stage of the recruitment process.

I was instead excited as I had never experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my meeting through The Chat Store’s site. I opened my browser, mosted likely to The Chat Store homepage and also just clicked the live chat tab. I had reached my interview.

After introducing myself to an agent that was managing conversation at the time, I was rapidly transferred to Amy, who prepared and also waiting to start my interview.

My meeting began like any other: we introduced ourselves and also had a little bit of an informal inviting chat (that made me feel secure). Then it was on to the major interview. What was unusual was the reality that the conversation was really comparable to an in person interview, other than it was using live chat!

The concerns had to do with my previous experience, why I was looking for the task, how I ‘d deal with specific circumstances and also my knowledge of The Conversation Shop as well as their services.

Amy was wanting to disclose my staminas and also weak points to establish whether I could meet the high expectations that they establish. She needed to know where I would certainly need a little additional training and where I can bring new talents to the team.

Why I desired the placement was likewise extremely essential of course. Although much of our team is spread throughout the UK, The Conversation Shop is certainly a close knit group with big ambitions. Each and every one of us is an important part of delivering the results that we do for clients.

Needs, such as my keying rate, were checked too certainly. Needing to convert numerous site visitors whilst providing client satisfaction indicates that you need to think and also kind fast.

Amy likewise offered me the possibility to ask any kind of inquiries that I had, and also she addressed them extensively. I enjoyed and also wishing that I did well in my real-time chat meeting!

As you’ve possibly presumed (by me writing this blog post) I did succeed in my initial meeting for the online chat job. I was invited to the following stage of the application procedure– a telephone interview with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this much yet I was also extremely anxious! Luckily the telephone interview was not as terrifying as I as soon as assumed and also it was a lot more informal than formal.

I got inquired about my pastimes, what I like to do in my spare time as well as a few concerns regarding the Live Chat Agent placement. I also had some comments on my ‘Live Chat Meeting’, which was terrific to hear.

A lot of the inquiries that Joe asked were about my individuality. Joe claimed that getting on with everybody as well as becoming a part of The Chat Store family members was an extremely important element.

It was an enjoyment to speak on the phone to my potential future managers and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the placement … and I accepted with fantastic pleasure, of course. I mored than the moon and also I still am!

As soon as I had accepted the deal I was emailed the contracts that needed to be signed electronically (exactly how amazing is that), my working hrs, what group I would be in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hrs and he described everything I required to know about the “Live Conversation Representative” setting. I made sure to make great deals of notes in my note pad as it is a lot to take in.

I was after that given the dates of when my training would commence (training lasts around 3 weeks and also we’re paid during the process) and various other details I required to know about the training procedure including specifically what would certainly happen. John was a pleasure to talk with as well as I felt comfy chatting to him as he said he would be there for any questions I might have if I am ever unclear or stuck.


I have had a bad round of illness, which implied I was not able to begin my training when prepared. The Good News Is The Conversation Store are a bunch of terrific individuals that are patiently waiting for me to be all right once more. I have actually never ever understood such a comprehending firm as well as I really feel privileged to be employed by them.

Equally as I was about to surrender my task search, I stumbled across The Conversation Store. I’m excitedly waiting for healing and beginning my training. Ideally I will be a totally fledged online chat agent quickly … view this room, my next post will certainly tell you all about my trip through the training procedure.