I had been seeking a work working from house for some time and was about to give up. Most ‘function from house’ jobs that you locate online appear to be some form of pyramid or ‘begin your very own company’ system. Paying a joining cost or purchasing their products for you to sell on? No thanks!

Eventually I determined to have an additional little appearance and also encountered The Conversation Store. I saw the “Live Conversation Representative” task on their professions web page and, after checking out the summary, a large wave of joy came over me. Not just did I suit their demands to a tee (thorough learner with a curious mind, solid capacity to multi-task, high degrees of organisation chat moderator jobs philippines home based and a keying speed above 80 words per min), it also looked like a task that I would truly enjoy to do!

I used immediately! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Manager at The Chat Shop, emailed me as well as supplied me a ‘Live Conversation Meeting’; adhering to on from the initial application questions, this is the initial stage of the employment process.

I was rather thrilled as I had never ever experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Store’s site. I opened my web browser, went to The Chat Shop homepage and also merely clicked the real-time chat tab. I had arrived at my interview.

After introducing myself to an agent that was handling chat at the time, I was swiftly moved to Amy, that was ready and waiting to begin my meeting.

My interview began like any other: we presented ourselves as well as had a little of an informal inviting chat (which made me really feel at ease). After that it was on to the primary meeting. What was strange was the reality that the conversation was extremely similar to an in person meeting, except it was via online chat!

The inquiries had to do with my previous experience, why I was making an application for the task, how I would certainly deal with particular situations and also my expertise of The Conversation Shop and their solutions.

Amy was wanting to expose my toughness and also weaknesses to determine whether I might satisfy the high assumptions that they set. She wanted to know where I would need a little additional training and also where I can bring new talents to the team.

Why I desired the position was likewise extremely important certainly. Although much of our team is spread across the UK, The Conversation Store is certainly a close weaved team with big aspirations. Each one people is an essential part of providing the outcomes that we provide for customers.

Requirements, such as my typing rate, were tested too naturally. Needing to convert numerous site visitors whilst supplying client complete satisfaction suggests that you have to assume and also kind fast.

Amy additionally provided me the possibility to ask any kind of questions that I had, and she answered them completely. I enjoyed and really hoping that I did well in my real-time conversation interview!

As you’ve most likely thought (by me writing this post) I did do well in my first interview for the online conversation work. I was invited to the following stage of the application procedure– a telephone interview with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this far but I was also extremely nervous! Luckily the telephone meeting was not as frightening as I once assumed and it was a lot more casual than formal.

I obtained asked about my leisure activities, what I such as to do in my extra time as well as a few inquiries concerning the Live Conversation Representative position. I additionally had some comments on my ‘Live Conversation Interview’, which was wonderful to listen to.

A lot of the inquiries that Joe asked had to do with my personality. Joe stated that proceeding with everyone as well as becoming a part of The Conversation Shop family was an extremely essential factor.

It was an enjoyment to speak on the phone to my possible future managers and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the setting … and I accepted with excellent enjoyment, certainly. I was over the moon as well as I still am!

When I had approved the offer I was emailed the contracts that required to be signed digitally (how awesome is that), my working hrs, what group I would certainly be in and all of my log-in information prepared for my training.

Not long hereafter I had a phone call with John– my Team Leader. This phone called lasted about 2 hrs and also he clarified everything I needed to learn about the “Live Chat Agent” position. I made certain to make great deals of notes in my note pad as it is a whole lot to take in.

I was after that given the dates of when my training would start (training lasts around 3 weeks as well as we’re paid during the procedure) and other details I needed to know about the training process consisting of exactly what would take place. John was a pleasure to talk to and also I really felt comfortable chatting to him as he claimed he would certainly be there for any kind of questions I may have if I am ever before not sure or stuck.


I have had a negative round of illness, which suggested I was incapable to begin my training when organized. Thankfully The Chat Store are a bunch of wonderful individuals who are patiently waiting on me to be all right again. I have actually never ever recognized such an understanding company as well as I feel fortunate to be utilized by them.

Just as I was about to give up my work search, I stumbled across The Chat Store. I’m eagerly waiting for recovering and also beginning my training. Ideally I shall be a completely fledged online conversation agent soon … watch this area, my next post will inform you all about my journey through the training procedure.