I had been looking for a work functioning from house for a while and was about to give up. Most ‘function from residence’ jobs that you find online appear to be some kind of pyramid or ‘start your own business’ system. Paying a joining fee or buying their items for you to sell on? No thanks!

Eventually I chose to have another little look as well as discovered The Chat Shop. I saw the “Live Conversation Agent” work on their careers page and also, after checking out the summary, a big wave of happiness came me. Not just did I suit their demands to a tee (thorough learner with a curious mind, solid capability to multi-task, high degrees of organisation chat line operator jobs uk mobile as well as a typing rate above 80 words per minute), it also felt like a task that I would really love to do!

I used instantly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Manager at The Conversation Shop, emailed me as well as supplied me a ‘Live Chat Meeting’; adhering to on from the preliminary application inquiries, this is the first stage of the recruitment procedure.

I was instead excited as I had actually never experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s website. I opened my browser, mosted likely to The Conversation Shop homepage as well as simply clicked the live chat tab. I had arrived at my meeting.

After presenting myself to a representative that was handling chat at the time, I was quickly transferred to Amy, who prepared and also waiting to begin my interview.

My meeting started like any other: we introduced ourselves and also had a little bit of a laid-back inviting conversation (that made me really feel secure). After that it was on to the main meeting. What was unusual was the truth that the discussion was extremely similar to an in person interview, except it was using live conversation!

The inquiries were about my previous experience, why I was making an application for the task, exactly how I would certainly manage certain circumstances and also my knowledge of The Chat Store and also their services.

Amy was wanting to reveal my strengths and also weak points to figure out whether I might meet the high expectations that they set. She wished to know where I would certainly require a little additional training and also where I can bring brand-new skills to the team.

Why I wanted the placement was additionally really important obviously. Although much of our team is spread out across the UK, The Chat Shop is certainly a close knit team with huge passions. Each and every one of us is an integral part of providing the results that we provide for clients.

Needs, such as my keying rate, were examined as well naturally. Having to convert multiple internet site site visitors whilst giving customer contentment means that you need to believe and also type fast.

Amy also offered me the opportunity to ask any questions that I had, as well as she addressed them completely. I was happy and wishing that I did well in my live conversation interview!

As you’ve most likely thought (by me writing this blog post) I did succeed in my first meeting for the online conversation work. I was invited to the next stage of the application process– a telephone meeting with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this far but I was also extremely anxious! Fortunately the telephone interview was not as terrifying as I when believed and also it was extra informal than formal.

I got asked about my pastimes, what I such as to do in my spare time as well as a few inquiries about the Live Conversation Agent placement. I additionally had some comments on my ‘Live Conversation Interview’, which was terrific to hear.

A great deal of the concerns that Joe asked had to do with my character. Joe claimed that getting on with everybody and ending up being a part of The Chat Store family members was a very essential aspect.

It was a pleasure to speak on the phone to my possible future employers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the setting … as well as I approved with fantastic pleasure, naturally. I was over the moon and also I still am!

When I had actually accepted the offer I was emailed the contracts that needed to be signed electronically (just how amazing is that), my functioning hours, what team I would be in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This phone called lasted about 2 hrs and also he explained every little thing I required to understand about the “Live Chat Agent” setting. I ensured to make lots of notes in my note pad as it is a lot to absorb.

I was then given the dates of when my training would begin (training lasts around 3 weeks as well as we’re paid during the process) as well as other details I required to understand about the training process consisting of exactly what would occur. John was a satisfaction to speak to as well as I felt comfy talking to him as he claimed he would be there for any kind of questions I might have if I am ever before uncertain or stuck.


I have had a negative round of ill health, which implied I was not able to start my training when set up. Luckily The Conversation Store are a number of remarkable people who are patiently waiting on me to be all right once more. I have actually never ever recognized such a recognizing firm and also I feel blessed to be employed by them.

Just as I will give up my job search, I came across The Conversation Store. I’m excitedly waiting for recovering and also starting my training. Hopefully I shall be a totally fledged online chat agent quickly … enjoy this area, my next message will certainly inform you all about my journey through the training process.