I had actually been seeking a task working from house for a while as well as was about to quit. A lot of ‘work from home’ work that you find on the internet appear to be some kind of pyramid or ‘begin your own business’ scheme. Paying a joining fee or buying their products for you to sell on? No many thanks!

One day I chose to have one more little appearance as well as encountered The Conversation Shop. I saw the “Live Chat Representative” work on their professions page and, after reading the summary, a large wave of happiness came by me. Not only did I suit their needs to a tee (thorough learner with a curious mind, strong capacity to multi-task, high levels of organisation chat librarian job as well as a keying rate above 80 words per minute), it also felt like a task that I would actually like to do!

I used immediately! I patiently awaited a reply yet, to my shock, I wasn’t waiting long in all.

Amy, a Team Manager at The Conversation Store, emailed me and also used me a ‘Live Chat Interview’; following on from the first application questions, this is the first stage of the recruitment process.

I was instead excited as I had never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Shop’s website. I opened my web browser, went to The Conversation Store homepage and just clicked the live chat tab. I had come to my interview.

After presenting myself to a representative that was handling conversation at the time, I was quickly moved to Amy, who prepared and also waiting to begin my interview.

My interview started like any other: we introduced ourselves as well as had a bit of a casual welcoming chat (which made me really feel at ease). Then it was on to the primary interview. What was unusual was the fact that the conversation was extremely similar to a face-to-face meeting, other than it was by means of live chat!

The questions had to do with my previous experience, why I was making an application for the job, how I ‘d take care of specific circumstances as well as my understanding of The Conversation Store and their solutions.

Amy was looking to expose my toughness and also weaknesses to establish whether I can fulfill the high assumptions that they set. She needed to know where I would certainly require a little extra training and where I could bring new abilities to the group.

Why I desired the placement was likewise extremely important obviously. Although much of our group is spread across the UK, The Conversation Store is certainly a close weaved group with large aspirations. Each one people is an essential part of providing the outcomes that we provide for customers.

Demands, such as my keying speed, were evaluated as well naturally. Needing to transform numerous website site visitors whilst supplying customer fulfillment suggests that you have to think and kind quick.

Amy also provided me the possibility to ask any type of inquiries that I had, and also she answered them thoroughly. I enjoyed and also wishing that I succeeded in my live chat interview!

As you have actually possibly guessed (by me creating this article) I did do well in my first meeting for the real-time conversation work. I was invited to the following phase of the application procedure– a telephone meeting with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this far yet I was likewise really worried! Fortunately the telephone meeting was not as terrifying as I as soon as believed as well as it was a lot more laid-back than formal.

I got asked about my hobbies, what I such as to do in my extra time and also a couple of concerns regarding the Live Chat Agent placement. I also had some responses on my ‘Live Conversation Meeting’, which was terrific to hear.

A lot of the concerns that Joe asked had to do with my character. Joe stated that moving on with everybody as well as becoming a part of The Chat Store family members was a really vital factor.

It was a pleasure to talk on the phone to my possible future managers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the position … and I approved with terrific satisfaction, obviously. I was over the moon and I still am!

As soon as I had approved the deal I was emailed the agreements that needed to be signed electronically (how great is that), my functioning hrs, what team I would certainly be in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hrs as well as he clarified whatever I needed to understand about the “Live Chat Agent” setting. I ensured to make lots of notes in my note pad as it is a great deal to take in.

I was after that provided the dates of when my training would certainly commence (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as various other details I needed to understand about the training procedure consisting of precisely what would happen. John was an enjoyment to speak to as well as I felt comfy talking to him as he stated he would certainly be there for any type of inquiries I might have if I am ever unclear or stuck.


I have had a bad bout of ill health, which suggested I was not able to start my training when organized. Luckily The Conversation Store are a lot of fantastic people that are patiently waiting for me to be all right once more. I have actually never ever known such an understanding company and I feel privileged to be utilized by them.

Just as I was about to give up my work search, I came across The Conversation Shop. I’m eagerly waiting for recovering and beginning my training. Ideally I shall be a totally fledged live chat agent soon … view this space, my following message will inform you all about my journey via the training process.