I had been trying to find a work functioning from residence for some time and also was about to quit. A lot of ‘function from home’ work that you discover on the internet appear to be some kind of pyramid or ‘begin your very own service’ scheme. Paying a joining cost or getting their items for you to sell on? No many thanks!

Eventually I chose to have an additional little look and also discovered The Conversation Shop. I saw the “Live Conversation Representative” task on their careers web page as well as, after reading the description, a large wave of happiness came by me. Not just did I fit their demands to a tee (thorough learner with an inquisitive mind, strong capacity to multi-task, high levels of organisation chat kundenservice job as well as a keying speed above 80 words per minute), it also felt like a work that I would truly enjoy to do!

I used straight away! I patiently awaited a reply yet, to my shock, I wasn’t waiting long in all.

Amy, a Team Manager at The Chat Store, emailed me and also supplied me a ‘Live Conversation Interview’; adhering to on from the first application inquiries, this is the first stage of the employment process.

I was rather thrilled as I had actually never experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Store’s website. I opened my internet browser, went to The Conversation Store homepage and simply clicked the real-time conversation tab. I had actually come to my interview.

After presenting myself to a representative that was managing conversation at the time, I was quickly moved to Amy, that was ready as well as waiting to begin my interview.

My interview began like any other: we presented ourselves as well as had a little bit of a casual welcoming conversation (which made me really feel secure). Then it was on to the main interview. What was unusual was the fact that the conversation was very comparable to an in person meeting, other than it was via live chat!

The concerns had to do with my previous experience, why I was requesting the task, how I would certainly manage particular situations and my expertise of The Conversation Store and their solutions.

Amy was seeking to expose my strengths as well as weaknesses to figure out whether I could satisfy the high assumptions that they set. She needed to know where I would certainly need a little additional training and where I can bring new talents to the group.

Why I desired the position was also really crucial obviously. Although much of our group is spread throughout the UK, The Chat Shop is certainly a close weaved group with huge ambitions. Each one of us is an important part of supplying the outcomes that we provide for clients.

Requirements, such as my inputting speed, were tested too certainly. Having to transform multiple internet site site visitors whilst providing customer contentment suggests that you have to assume and also type quickly.

Amy additionally offered me the chance to ask any questions that I had, and she addressed them completely. I was happy and hoping that I did well in my real-time conversation meeting!

As you’ve most likely presumed (by me writing this post) I did do well in my initial meeting for the real-time conversation task. I was welcomed to the following stage of the application procedure– a telephone interview with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this much yet I was also very anxious! Fortunately the telephone meeting was not as frightening as I when assumed as well as it was much more informal than formal.

I got asked about my pastimes, what I like to do in my spare time and a couple of questions concerning the Live Conversation Representative setting. I likewise had some feedback on my ‘Live Chat Meeting’, which was fantastic to listen to.

A lot of the inquiries that Joe asked had to do with my character. Joe claimed that getting on with everybody and also ending up being a part of The Conversation Store household was a very vital aspect.

It was an enjoyment to speak on the phone to my prospective future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the placement … and also I accepted with excellent enjoyment, of course. I mored than the moon and also I still am!

As soon as I had actually accepted the offer I was emailed the contracts that required to be authorized electronically (just how amazing is that), my functioning hrs, what team I would certainly remain in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted around 2 hours as well as he described everything I required to learn about the “Live Chat Representative” placement. I ensured to make great deals of notes in my note pad as it is a whole lot to take in.

I was after that offered the days of when my training would begin (training lasts around 3 weeks and we’re paid throughout the process) and various other details I required to find out about the training procedure including specifically what would certainly take place. John was a satisfaction to speak to as well as I really felt comfy talking to him as he claimed he would certainly be there for any kind of queries I might have if I am ever unclear or stuck.


I have had a poor bout of disease, which implied I was not able to begin my training when organized. Thankfully The Chat Shop are a lot of terrific people that are patiently awaiting me to be well enough again. I have actually never ever understood such a recognizing firm and I feel privileged to be employed by them.

Equally as I will quit my task search, I came across The Chat Shop. I’m eagerly waiting for healing as well as beginning my training. Hopefully I shall be a totally fledged live chat agent quickly … enjoy this space, my next article will tell you everything about my trip through the training process.