I had actually been searching for a task working from residence for a while and also was about to surrender. Most ‘function from house’ tasks that you find online appear to be some type of pyramid or ‘begin your own service’ system. Paying a joining cost or buying their items for you to sell on? No thanks!

Eventually I made a decision to have an additional little appearance and also encountered The Chat Store. I saw the “Live Chat Representative” task on their occupations page as well as, after checking out the summary, a big wave of joy came me. Not just did I match their needs to a tee (careful learner with an investigative mind, solid ability to multi-task, high degrees of organisation chat jobs and also a typing speed above 80 words per min), it likewise looked like a work that I would really love to do!

I used straight away! I patiently awaited a reply yet, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Store, emailed me and offered me a ‘Live Chat Interview’; adhering to on from the preliminary application inquiries, this is the first stage of the recruitment procedure.

I was rather excited as I had never experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Store’s site. I opened my browser, mosted likely to The Chat Store homepage as well as merely clicked the real-time chat tab. I had actually gotten to my interview.

After presenting myself to an agent that was managing conversation at the time, I was rapidly moved to Amy, who was ready and waiting to begin my interview.

My interview began like any other: we introduced ourselves and also had a bit of a casual inviting chat (which made me feel secure). After that it was on to the main meeting. What was weird was the reality that the conversation was very comparable to an in person meeting, except it was using real-time chat!

The concerns were about my previous experience, why I was looking for the task, exactly how I ‘d handle particular scenarios and also my expertise of The Chat Shop as well as their services.

Amy was wanting to expose my toughness and also weaknesses to determine whether I can fulfill the high assumptions that they set. She wished to know where I would need a little additional training and also where I might bring new skills to the group.

Why I wanted the setting was additionally extremely vital certainly. Although much of our team is spread across the UK, The Chat Store is absolutely a close weaved team with huge passions. Each and every one of us is an important part of providing the results that we do for clients.

Needs, such as my keying speed, were checked also certainly. Having to convert multiple internet site site visitors whilst offering customer complete satisfaction indicates that you need to assume and also type quick.

Amy also provided me the possibility to ask any kind of concerns that I had, as well as she addressed them thoroughly. I enjoyed and really hoping that I succeeded in my real-time conversation interview!

As you’ve probably thought (by me creating this blog post) I did succeed in my preliminary interview for the live chat task. I was welcomed to the next stage of the application procedure– a telephone interview with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much yet I was likewise extremely worried! Thankfully the telephone interview was not as scary as I once assumed and it was more laid-back than formal.

I got asked about my pastimes, what I such as to do in my spare time and also a couple of questions about the Live Chat Agent setting. I likewise had some comments on my ‘Live Chat Meeting’, which was terrific to hear.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe said that proceeding with everyone as well as becoming a part of The Conversation Store family was a really important aspect.

It was a pleasure to talk on the phone to my possible future managers and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the placement … and I approved with fantastic pleasure, obviously. I was over the moon as well as I still am!

When I had actually accepted the deal I was emailed the contracts that required to be signed digitally (just how great is that), my functioning hours, what team I would certainly be in and all of my log-in information all set for my training.

Not long after this I had a telephone call with John– my Team Leader. This call lasted around 2 hrs and also he explained everything I needed to know about the “Live Conversation Agent” setting. I made certain to make great deals of notes in my note pad as it is a great deal to take in.

I was then given the dates of when my training would commence (training lasts around 3 weeks and also we’re paid during the procedure) as well as other details I required to know about the training procedure including precisely what would happen. John was a satisfaction to speak to as well as I felt comfy talking to him as he claimed he would certainly be there for any type of queries I may have if I am ever before uncertain or stuck.


I have had a bad bout of ill health, which implied I was not able to begin my training when set up. Thankfully The Conversation Shop are a number of wonderful individuals who are patiently awaiting me to be well enough again. I have actually never recognized such an understanding business as well as I really feel blessed to be used by them.

Just as I will surrender my job search, I came across The Chat Store. I’m eagerly awaiting recovering and beginning my training. With any luck I shall be a completely fledged online conversation representative soon … see this area, my next article will inform you all about my trip through the training procedure.