I had actually been looking for a task functioning from house for some time and will quit. The majority of ‘work from house’ work that you find online appear to be some type of pyramid or ‘begin your very own service’ plan. Paying a joining fee or acquiring their items for you to sell on? No thanks!

Someday I made a decision to have another little look and also found The Chat Shop. I saw the “Live Conversation Agent” job on their careers page and, after checking out the summary, a big wave of happiness came by me. Not just did I fit their requirements to a tee (meticulous student with a curious mind, solid ability to multi-task, high degrees of organisation chat jobs operators and also an inputting speed over 80 words per minute), it additionally felt like a task that I would actually love to do!

I applied instantly! I patiently waited for a reply yet, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also provided me a ‘Live Chat Meeting’; following on from the preliminary application inquiries, this is the initial stage of the recruitment process.

I was instead thrilled as I had never experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Store’s website. I opened my browser, mosted likely to The Conversation Shop homepage and merely clicked the real-time chat tab. I had actually reached my meeting.

After introducing myself to a representative that was handling conversation at the time, I was quickly transferred to Amy, who was ready and also waiting to begin my meeting.

My interview started like any other: we introduced ourselves and had a little bit of an informal welcoming chat (which made me really feel at ease). Then it was on to the primary meeting. What was strange was the truth that the discussion was very comparable to an in person interview, other than it was via online conversation!

The concerns had to do with my previous experience, why I was looking for the work, just how I ‘d deal with specific circumstances as well as my understanding of The Chat Store and also their services.

Amy was looking to disclose my toughness and also weak points to establish whether I can meet the high expectations that they establish. She needed to know where I would certainly need a little added training and also where I could bring new skills to the team.

Why I desired the placement was additionally really vital of course. Although much of our group is spread throughout the UK, The Conversation Shop is definitely a close weaved team with huge passions. Each and every one people is an indispensable part of providing the results that we do for customers.

Demands, such as my inputting speed, were checked too naturally. Having to transform numerous site site visitors whilst giving client fulfillment indicates that you need to believe and kind fast.

Amy likewise offered me the chance to ask any type of questions that I had, and she addressed them completely. I was happy and also wishing that I succeeded in my real-time chat interview!

As you’ve possibly guessed (by me composing this blog post) I did succeed in my initial meeting for the online chat job. I was invited to the following stage of the application procedure– a telephone meeting with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this far yet I was additionally really worried! Luckily the telephone meeting was not as terrifying as I as soon as believed and it was extra casual than official.

I obtained asked about my hobbies, what I such as to do in my extra time as well as a few concerns about the Live Chat Agent setting. I likewise had some feedback on my ‘Live Chat Interview’, which was wonderful to listen to.

A great deal of the concerns that Joe asked were about my individuality. Joe stated that getting on with everyone as well as ending up being a part of The Chat Shop family was a really vital element.

It was an enjoyment to speak on the phone to my possible future employers and I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the position … as well as I accepted with wonderful satisfaction, naturally. I was over the moon as well as I still am!

Once I had accepted the offer I was emailed the agreements that needed to be signed electronically (exactly how amazing is that), my working hrs, what team I would be in and all of my log-in information prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted about 2 hours and also he clarified everything I required to understand about the “Live Chat Representative” placement. I made sure to make lots of notes in my notebook as it is a whole lot to absorb.

I was after that provided the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the process) and also other information I required to know about the training procedure including specifically what would certainly happen. John was an enjoyment to talk with as well as I really felt comfy talking to him as he claimed he would be there for any kind of questions I may have if I am ever unsure or stuck.


I have had a bad round of illness, which meant I was unable to start my training when organized. Luckily The Conversation Shop are a number of fantastic individuals who are patiently waiting for me to be all right again. I have actually never ever known such a comprehending firm and also I really feel privileged to be utilized by them.

Just as I will give up my job search, I came across The Chat Store. I’m eagerly awaiting recovering as well as beginning my training. With any luck I will be a completely fledged live chat agent quickly … watch this room, my following post will inform you all about my journey through the training process.