I had been trying to find a job working from home for some time as well as was about to quit. Many ‘work from home’ tasks that you locate online seem to be some kind of pyramid or ‘begin your very own company’ plan. Paying a joining charge or buying their items for you to sell on? No many thanks!

Eventually I chose to have an additional little appearance as well as came across The Chat Shop. I saw the “Live Chat Representative” job on their jobs page and also, after reading the description, a large wave of joy came over me. Not just did I match their needs to a tee (thorough learner with an investigative mind, strong capability to multi-task, high degrees of organisation chat jobs no phone and also a keying speed over 80 words per min), it also looked like a task that I would really love to do!

I used quickly! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long in all.

Amy, a Team Supervisor at The Conversation Shop, emailed me and used me a ‘Live Conversation Meeting’; following on from the initial application questions, this is the initial stage of the employment procedure.

I was instead excited as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Store’s site. I opened my web browser, mosted likely to The Conversation Shop homepage as well as simply clicked the online chat tab. I had arrived at my interview.

After presenting myself to an agent that was taking care of conversation at the time, I was promptly moved to Amy, that prepared and waiting to start my interview.

My meeting began like any other: we introduced ourselves and had a bit of a casual welcoming conversation (that made me really feel secure). Then it was on to the main meeting. What was weird was the reality that the discussion was extremely similar to a face-to-face meeting, except it was via online conversation!

The questions had to do with my previous experience, why I was getting the task, how I ‘d handle particular circumstances and my understanding of The Chat Shop and also their solutions.

Amy was looking to disclose my toughness and also weak points to identify whether I might meet the high assumptions that they establish. She would like to know where I would certainly need a little extra training and also where I could bring new skills to the team.

Why I desired the placement was likewise extremely crucial certainly. Although much of our team is spread out throughout the UK, The Conversation Store is certainly a close knit group with huge aspirations. Every one people is an integral part of providing the outcomes that we provide for customers.

Needs, such as my keying rate, were examined too of course. Needing to convert numerous website visitors whilst supplying client contentment means that you need to assume as well as kind fast.

Amy likewise offered me the possibility to ask any kind of concerns that I had, and she addressed them thoroughly. I enjoyed as well as wishing that I succeeded in my online conversation interview!

As you’ve possibly presumed (by me creating this article) I did succeed in my preliminary interview for the online conversation work. I was invited to the next phase of the application process– a telephone interview with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this much yet I was likewise very worried! Thankfully the telephone meeting was not as frightening as I when assumed and it was a lot more laid-back than formal.

I obtained inquired about my pastimes, what I such as to do in my spare time and also a few inquiries about the Live Chat Agent setting. I additionally had some responses on my ‘Live Chat Meeting’, which was excellent to listen to.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe said that proceeding with everybody and also ending up being a part of The Chat Shop family was a really vital aspect.

It was a pleasure to talk on the phone to my potential future bosses and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the placement … and also I accepted with wonderful satisfaction, certainly. I was over the moon and also I still am!

Once I had actually approved the deal I was emailed the contracts that required to be authorized digitally (exactly how awesome is that), my functioning hrs, what group I would certainly remain in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted about 2 hrs as well as he discussed whatever I required to learn about the “Live Conversation Agent” placement. I saw to it to make lots of notes in my note pad as it is a whole lot to take in.

I was after that provided the days of when my training would start (training lasts around 3 weeks as well as we’re paid during the procedure) as well as various other details I needed to find out about the training process including specifically what would occur. John was a pleasure to speak with and I felt comfortable chatting to him as he said he would certainly be there for any kind of questions I might have if I am ever before uncertain or stuck.


I have had a poor round of illness, which meant I was not able to begin my training when organized. Fortunately The Conversation Store are a lot of terrific people who are patiently waiting on me to be all right once more. I have actually never ever known such a comprehending business as well as I really feel blessed to be used by them.

Just as I will give up my job search, I came across The Chat Shop. I’m eagerly awaiting recovering and starting my training. Ideally I shall be a fully fledged online conversation agent soon … see this area, my following message will certainly tell you all about my journey via the training process.