I had been seeking a task working from house for a while and will quit. Most ‘work from home’ work that you locate online seem to be some form of pyramid or ‘begin your own company’ plan. Paying a joining cost or acquiring their products for you to sell on? No thanks!

Eventually I made a decision to have one more little look and also encountered The Chat Store. I saw the “Live Chat Agent” work on their careers page and, after checking out the summary, a huge wave of joy came me. Not just did I match their needs to a tee (precise student with an inquisitive mind, solid capability to multi-task, high degrees of organisation chat jobs from home and also an inputting speed above 80 words per min), it additionally looked like a work that I would truly like to do!

I used straight away! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Chat Shop, emailed me and supplied me a ‘Live Chat Meeting’; following on from the preliminary application questions, this is the initial stage of the recruitment process.

I was instead excited as I had actually never experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Shop’s website. I opened my web browser, went to The Chat Store homepage and also simply clicked the real-time chat tab. I had actually reached my meeting.

After introducing myself to an agent that was handling chat at the time, I was swiftly moved to Amy, who was ready and also waiting to start my interview.

My meeting started like any other: we introduced ourselves as well as had a bit of a laid-back welcoming chat (that made me feel comfortable). After that it was on to the main interview. What was unusual was the reality that the conversation was really comparable to a face-to-face meeting, except it was using online conversation!

The inquiries were about my previous experience, why I was applying for the work, how I would certainly take care of certain situations as well as my understanding of The Chat Shop and their solutions.

Amy was seeking to disclose my toughness and also weak points to identify whether I could satisfy the high expectations that they establish. She wanted to know where I would need a little added training and where I might bring brand-new skills to the team.

Why I desired the setting was also very vital obviously. Although much of our group is spread throughout the UK, The Conversation Shop is definitely a close knit team with large passions. Each one people is an important part of providing the outcomes that we do for customers.

Needs, such as my keying rate, were examined too of course. Having to transform several website site visitors whilst providing consumer contentment implies that you need to think and also kind quick.

Amy likewise gave me the chance to ask any questions that I had, as well as she answered them completely. I was happy and also wishing that I succeeded in my live chat meeting!

As you’ve possibly presumed (by me composing this article) I did succeed in my initial meeting for the online conversation job. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this much but I was also extremely anxious! Thankfully the telephone meeting was not as terrifying as I as soon as believed and it was more laid-back than formal.

I obtained asked about my pastimes, what I like to do in my extra time and also a few inquiries concerning the Live Conversation Representative setting. I also had some responses on my ‘Live Chat Interview’, which was excellent to hear.

A great deal of the concerns that Joe asked were about my personality. Joe stated that moving on with everybody and coming to be a part of The Conversation Store family members was a really essential factor.

It was an enjoyment to talk on the phone to my prospective future managers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the position … as well as I accepted with terrific pleasure, naturally. I mored than the moon and I still am!

As soon as I had accepted the offer I was emailed the contracts that required to be authorized electronically (exactly how awesome is that), my functioning hrs, what team I would certainly remain in and all of my log-in information all set for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hrs and he clarified whatever I required to find out about the “Live Conversation Representative” position. I made certain to make lots of notes in my note pad as it is a lot to absorb.

I was then provided the days of when my training would start (training lasts around 3 weeks and also we’re paid throughout the process) as well as various other details I required to learn about the training procedure including exactly what would take place. John was a satisfaction to speak to and I felt comfortable talking to him as he claimed he would be there for any type of queries I may have if I am ever before unclear or stuck.


I have had a bad round of disease, which indicated I was incapable to begin my training when arranged. Luckily The Chat Shop are a number of wonderful individuals that are patiently awaiting me to be well enough once again. I have never ever known such a recognizing company and also I feel privileged to be employed by them.

Equally as I will give up my task search, I came across The Conversation Shop. I’m excitedly waiting for getting well and beginning my training. Hopefully I shall be a fully fledged live chat representative quickly … view this space, my next post will certainly inform you everything about my trip through the training procedure.