I had been looking for a job working from residence for a while and was about to give up. The majority of ‘function from home’ tasks that you locate on-line appear to be some type of pyramid or ‘start your very own service’ system. Paying a signing up with charge or purchasing their items for you to sell on? No thanks!

Someday I made a decision to have another little look as well as discovered The Chat Shop. I saw the “Live Chat Agent” job on their careers page as well as, after checking out the summary, a big wave of joy came me. Not just did I match their demands to a tee (precise student with an analytical mind, strong capability to multi-task, high degrees of organisation chat jobs 2017 and an inputting rate over 80 words per min), it also seemed like a task that I would actually love to do!

I applied immediately! I patiently waited for a reply but, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Manager at The Conversation Shop, emailed me and provided me a ‘Live Conversation Meeting’; adhering to on from the preliminary application inquiries, this is the first stage of the recruitment process.

I was instead delighted as I had never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Store’s web site. I opened my browser, mosted likely to The Conversation Shop homepage as well as merely clicked the online chat tab. I had gotten to my interview.

After presenting myself to an agent that was handling chat at the time, I was promptly transferred to Amy, who was ready and also waiting to start my interview.

My meeting started like any other: we introduced ourselves and had a little of a casual welcoming chat (that made me feel comfortable). After that it was on to the primary interview. What was weird was the truth that the conversation was extremely comparable to a face-to-face interview, other than it was via live conversation!

The questions had to do with my previous experience, why I was applying for the task, how I would certainly deal with particular scenarios as well as my understanding of The Conversation Shop and also their services.

Amy was aiming to reveal my strengths as well as weak points to identify whether I might fulfill the high assumptions that they set. She wished to know where I would require a little extra training and where I could bring brand-new talents to the team.

Why I desired the placement was additionally really important of course. Although much of our team is spread throughout the UK, The Chat Shop is certainly a close weaved group with large aspirations. Each and every one of us is an essential part of supplying the outcomes that we provide for clients.

Demands, such as my typing speed, were examined as well of course. Needing to transform multiple site visitors whilst offering customer fulfillment indicates that you have to assume as well as kind fast.

Amy likewise offered me the chance to ask any inquiries that I had, and she answered them thoroughly. I enjoyed and also hoping that I succeeded in my real-time chat meeting!

As you’ve probably thought (by me composing this blog post) I did do well in my initial interview for the live conversation task. I was invited to the next phase of the application procedure– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this far yet I was also very worried! Thankfully the telephone interview was not as terrifying as I when thought and also it was more informal than official.

I got asked about my hobbies, what I such as to do in my spare time and also a few questions about the Live Chat Agent setting. I also had some comments on my ‘Live Chat Interview’, which was fantastic to listen to.

A lot of the concerns that Joe asked had to do with my individuality. Joe stated that moving on with everyone and becoming a part of The Conversation Store family was a really important variable.

It was a pleasure to talk on the phone to my possible future bosses and I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the setting … as well as I approved with excellent satisfaction, certainly. I was over the moon and also I still am!

Once I had actually accepted the offer I was emailed the agreements that required to be signed electronically (exactly how amazing is that), my functioning hrs, what team I would remain in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Group Leader. This call lasted around 2 hrs as well as he explained every little thing I needed to know about the “Live Chat Agent” position. I saw to it to make lots of notes in my note pad as it is a great deal to take in.

I was after that offered the dates of when my training would start (training lasts around 3 weeks and also we’re paid during the process) and also various other details I required to find out about the training process including specifically what would occur. John was an enjoyment to talk with as well as I felt comfy talking to him as he stated he would certainly be there for any queries I may have if I am ever not sure or stuck.


I have had a poor round of illness, which indicated I was unable to start my training when organized. Thankfully The Conversation Store are a lot of terrific individuals who are patiently waiting for me to be well enough again. I have actually never recognized such an understanding company as well as I really feel privileged to be used by them.

Just as I was about to surrender my work search, I came across The Chat Shop. I’m excitedly waiting for healing as well as starting my training. Hopefully I shall be a totally fledged live conversation representative quickly … watch this room, my next blog post will certainly inform you all about my trip with the training procedure.