I had actually been looking for a job working from home for some time and also will quit. The majority of ‘function from residence’ tasks that you find on the internet appear to be some type of pyramid or ‘start your very own organization’ plan. Paying a signing up with fee or buying their items for you to sell on? No thanks!

Eventually I decided to have one more little appearance and also stumbled upon The Chat Store. I saw the “Live Conversation Representative” task on their careers web page and, after reading the summary, a big wave of happiness came me. Not only did I fit their demands to a tee (precise learner with a curious mind, strong ability to multi-task, high levels of organisation chat help jobs as well as an inputting rate above 80 words per minute), it likewise felt like a job that I would truly like to do!

I applied instantly! I patiently waited for a reply however, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Chat Shop, emailed me and supplied me a ‘Live Chat Interview’; following on from the preliminary application inquiries, this is the initial stage of the recruitment procedure.

I was instead thrilled as I had actually never experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Shop’s website. I opened my internet browser, mosted likely to The Conversation Store homepage as well as simply clicked the online conversation tab. I had gotten to my meeting.

After presenting myself to a representative that was managing chat at the time, I was swiftly moved to Amy, who prepared and waiting to begin my meeting.

My interview began like any other: we presented ourselves and had a little of an informal welcoming chat (that made me really feel at ease). After that it was on to the main meeting. What was weird was the truth that the discussion was very comparable to a face-to-face meeting, except it was using live conversation!

The concerns were about my previous experience, why I was making an application for the job, exactly how I would certainly handle particular circumstances as well as my expertise of The Chat Store and their solutions.

Amy was seeking to disclose my strengths and also weaknesses to figure out whether I can meet the high expectations that they establish. She wanted to know where I would certainly need a little added training as well as where I can bring new talents to the team.

Why I desired the placement was additionally extremely important of course. Although much of our group is spread out across the UK, The Chat Shop is absolutely a close knit group with large passions. Each one of us is an important part of supplying the outcomes that we do for clients.

Demands, such as my typing speed, were evaluated also of course. Needing to transform multiple internet site visitors whilst providing customer contentment means that you have to assume and also type quick.

Amy additionally gave me the possibility to ask any type of questions that I had, and she addressed them thoroughly. I mored than happy and also really hoping that I succeeded in my real-time chat meeting!

As you’ve probably thought (by me writing this post) I did succeed in my initial meeting for the online conversation work. I was invited to the next phase of the application procedure– a telephone meeting with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this far yet I was additionally very anxious! The good news is the telephone meeting was not as frightening as I as soon as assumed and it was a lot more informal than official.

I obtained inquired about my hobbies, what I like to do in my leisure and also a couple of concerns regarding the Live Chat Representative setting. I likewise had some feedback on my ‘Live Chat Interview’, which was excellent to listen to.

A great deal of the inquiries that Joe asked were about my character. Joe claimed that proceeding with everybody and coming to be a part of The Conversation Store family members was a really vital aspect.

It was a satisfaction to speak on the phone to my potential future bosses and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the placement … and I approved with fantastic pleasure, naturally. I mored than the moon and I still am!

When I had approved the offer I was emailed the agreements that required to be authorized electronically (how great is that), my working hrs, what group I would certainly be in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted around 2 hrs and also he clarified whatever I required to learn about the “Live Chat Agent” position. I saw to it to make great deals of notes in my notebook as it is a great deal to absorb.

I was then offered the dates of when my training would begin (training lasts around 3 weeks and we’re paid throughout the procedure) and also other details I needed to understand about the training process including precisely what would certainly occur. John was an enjoyment to speak to as well as I felt comfy chatting to him as he stated he would certainly be there for any kind of queries I might have if I am ever not sure or stuck.


I have had a negative spell of disease, which meant I was not able to begin my training when prepared. The Good News Is The Conversation Shop are a lot of terrific people that are patiently waiting on me to be well enough once again. I have actually never understood such an understanding company as well as I really feel fortunate to be employed by them.

Just as I was about to give up my work search, I stumbled across The Conversation Store. I’m eagerly waiting for recovering and starting my training. Hopefully I shall be a totally fledged live conversation agent quickly … view this area, my following post will tell you everything about my trip through the training procedure.