I had been looking for a task functioning from house for a while as well as was about to surrender. A lot of ‘function from residence’ tasks that you locate online seem to be some form of pyramid or ‘start your very own company’ system. Paying a joining cost or buying their products for you to sell on? No many thanks!

Someday I determined to have an additional little appearance as well as discovered The Conversation Shop. I saw the “Live Chat Agent” work on their professions web page as well as, after reading the summary, a huge wave of joy came over me. Not only did I match their demands to a tee (thorough student with an analytical mind, strong capability to multi-task, high levels of organisation chat customer service jobs from home and a typing speed above 80 words per minute), it additionally looked like a job that I would actually love to do!

I applied instantly! I patiently awaited a reply but, to my surprise, I wasn’t waiting long in all.

Amy, a Team Manager at The Chat Shop, emailed me and also supplied me a ‘Live Conversation Meeting’; complying with on from the initial application concerns, this is the first stage of the employment process.

I was instead excited as I had never ever experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Shop’s internet site. I opened my browser, mosted likely to The Chat Store homepage and just clicked the live chat tab. I had actually come to my meeting.

After presenting myself to an agent that was handling conversation at the time, I was rapidly transferred to Amy, who prepared as well as waiting to start my interview.

My interview began like any other: we introduced ourselves as well as had a bit of a casual welcoming conversation (which made me feel at ease). After that it was on to the main interview. What was odd was the fact that the discussion was extremely similar to an in person interview, other than it was via live conversation!

The questions had to do with my previous experience, why I was getting the work, just how I ‘d take care of specific scenarios and my understanding of The Chat Shop and their solutions.

Amy was aiming to expose my toughness as well as weak points to determine whether I can meet the high expectations that they establish. She wished to know where I would certainly need a little extra training and also where I might bring new talents to the group.

Why I desired the placement was likewise extremely crucial certainly. Although much of our team is spread across the UK, The Conversation Shop is definitely a close knit team with huge aspirations. Each and every one people is an essential part of providing the outcomes that we do for customers.

Demands, such as my typing speed, were tested too naturally. Needing to convert multiple website site visitors whilst supplying consumer satisfaction implies that you need to think and also type fast.

Amy additionally gave me the opportunity to ask any type of concerns that I had, and also she answered them completely. I was happy and also hoping that I did well in my online conversation interview!

As you’ve possibly guessed (by me composing this blog post) I did do well in my preliminary meeting for the live conversation work. I was welcomed to the next stage of the application process– a telephone meeting with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this much however I was also really nervous! Luckily the telephone interview was not as frightening as I as soon as believed and also it was more casual than official.

I obtained asked about my leisure activities, what I such as to do in my spare time and a few concerns about the Live Conversation Representative placement. I likewise had some comments on my ‘Live Conversation Meeting’, which was fantastic to hear.

A lot of the questions that Joe asked were about my character. Joe said that getting on with everyone and also becoming a part of The Chat Store family was an extremely essential element.

It was a pleasure to speak on the phone to my potential future bosses and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the setting … and I approved with wonderful enjoyment, obviously. I was over the moon and also I still am!

Once I had actually approved the deal I was emailed the contracts that required to be authorized electronically (exactly how great is that), my working hours, what team I would certainly be in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Team Leader. This call lasted about 2 hours as well as he explained everything I required to learn about the “Live Conversation Representative” placement. I ensured to make great deals of notes in my notebook as it is a whole lot to take in.

I was then given the days of when my training would commence (training lasts around 3 weeks and also we’re paid throughout the process) and other details I needed to find out about the training process including specifically what would certainly happen. John was a satisfaction to talk to and also I really felt comfortable chatting to him as he stated he would certainly be there for any queries I may have if I am ever uncertain or stuck.


I have had a negative bout of disease, which indicated I was unable to begin my training when prepared. Thankfully The Conversation Store are a number of remarkable individuals who are patiently waiting on me to be all right again. I have never recognized such a comprehending company and I really feel fortunate to be employed by them.

Just as I was about to quit my work search, I stumbled across The Conversation Shop. I’m eagerly waiting for recovering and also starting my training. With any luck I will be a fully fledged live chat representative quickly … enjoy this area, my next article will inform you all about my journey with the training procedure.