I had been searching for a job working from home for a while and also will quit. Most ‘function from home’ tasks that you discover on the internet appear to be some type of pyramid or ‘start your very own company’ scheme. Paying a joining cost or purchasing their products for you to sell on? No thanks!

One day I determined to have another little appearance and stumbled upon The Chat Shop. I saw the “Live Conversation Agent” job on their careers page and also, after checking out the summary, a huge wave of joy came by me. Not just did I fit their demands to a tee (careful learner with an analytical mind, solid capacity to multi-task, high degrees of organisation chat customer service jobs from home india as well as an inputting rate over 80 words per min), it also seemed like a task that I would really love to do!

I applied instantly! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Chat Store, emailed me and also provided me a ‘Live Conversation Meeting’; complying with on from the initial application inquiries, this is the first stage of the recruitment process.

I was instead delighted as I had actually never ever experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Store’s website. I opened my browser, went to The Conversation Store homepage as well as simply clicked the live conversation tab. I had reached my meeting.

After introducing myself to an agent that was handling chat at the time, I was promptly transferred to Amy, who prepared and also waiting to start my interview.

My interview began like any other: we presented ourselves as well as had a bit of a laid-back inviting chat (which made me feel comfortable). After that it was on to the main meeting. What was weird was the truth that the conversation was really comparable to a face-to-face meeting, except it was through online conversation!

The inquiries were about my previous experience, why I was requesting the task, exactly how I would certainly handle certain scenarios as well as my expertise of The Chat Store as well as their solutions.

Amy was seeking to reveal my toughness and weaknesses to determine whether I can fulfill the high expectations that they establish. She would like to know where I would need a little added training and where I can bring brand-new talents to the team.

Why I wanted the placement was likewise very essential naturally. Although much of our group is spread throughout the UK, The Chat Shop is absolutely a close weaved group with huge passions. Each one of us is an integral part of providing the results that we do for clients.

Needs, such as my typing rate, were evaluated as well naturally. Having to transform numerous site visitors whilst supplying consumer satisfaction means that you need to assume and kind fast.

Amy likewise provided me the opportunity to ask any type of questions that I had, and also she addressed them thoroughly. I was happy and also hoping that I did well in my live chat interview!

As you have actually most likely thought (by me writing this article) I did succeed in my first meeting for the live chat job. I was invited to the next stage of the application procedure– a telephone interview with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this much however I was also extremely anxious! Luckily the telephone interview was not as terrifying as I as soon as assumed and it was much more informal than formal.

I obtained inquired about my leisure activities, what I such as to do in my extra time and a couple of inquiries concerning the Live Chat Agent placement. I likewise had some feedback on my ‘Live Chat Meeting’, which was terrific to hear.

A lot of the inquiries that Joe asked had to do with my character. Joe said that getting on with everybody and coming to be a part of The Conversation Shop family was a really vital aspect.

It was an enjoyment to talk on the phone to my potential future bosses and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … and I accepted with wonderful pleasure, naturally. I mored than the moon and I still am!

Once I had accepted the offer I was emailed the contracts that required to be signed electronically (how awesome is that), my functioning hrs, what team I would certainly be in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted around 2 hrs as well as he described whatever I required to understand about the “Live Chat Representative” placement. I made sure to make great deals of notes in my notebook as it is a great deal to absorb.

I was then offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the process) and various other details I needed to find out about the training process including precisely what would occur. John was an enjoyment to speak with and I really felt comfortable chatting to him as he said he would be there for any kind of inquiries I may have if I am ever before unclear or stuck.


I have had a bad bout of disease, which suggested I was not able to start my training when organized. Luckily The Conversation Shop are a lot of terrific individuals that are patiently waiting on me to be all right once more. I have actually never ever understood such a comprehending firm and also I feel privileged to be employed by them.

Just as I will surrender my task search, I stumbled across The Chat Shop. I’m eagerly awaiting getting well as well as beginning my training. Ideally I will be a totally fledged real-time conversation representative quickly … see this area, my following post will certainly tell you all about my journey with the training process.