I had actually been searching for a task working from residence for some time and was about to quit. The majority of ‘work from home’ work that you locate on the internet seem to be some type of pyramid or ‘start your very own company’ scheme. Paying a joining cost or buying their items for you to sell on? No thanks!

Eventually I determined to have another little appearance and also discovered The Chat Shop. I saw the “Live Conversation Agent” work on their jobs web page and also, after reading the description, a large wave of happiness came me. Not just did I suit their needs to a tee (careful learner with an inquisitive mind, solid ability to multi-task, high degrees of organisation chat based work at home jobs and also a typing speed over 80 words per minute), it likewise felt like a work that I would really like to do!

I applied straight away! I patiently waited for a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Chat Shop, emailed me and used me a ‘Live Conversation Interview’; adhering to on from the initial application concerns, this is the first stage of the employment procedure.

I was rather excited as I had never ever experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my interview via The Chat Shop’s web site. I opened my internet browser, mosted likely to The Conversation Shop homepage as well as merely clicked the real-time chat tab. I had come to my interview.

After introducing myself to an agent that was taking care of conversation at the time, I was swiftly transferred to Amy, who prepared and waiting to begin my meeting.

My meeting started like any other: we presented ourselves and also had a bit of a laid-back inviting chat (that made me really feel at ease). After that it was on to the main meeting. What was odd was the truth that the discussion was extremely comparable to an in person meeting, other than it was by means of online chat!

The concerns had to do with my previous experience, why I was looking for the task, just how I ‘d deal with specific scenarios and my understanding of The Conversation Store as well as their solutions.

Amy was looking to disclose my strengths and also weak points to determine whether I could fulfill the high assumptions that they establish. She needed to know where I would require a little additional training as well as where I could bring new skills to the group.

Why I desired the position was also extremely vital of course. Although much of our team is spread out across the UK, The Chat Shop is absolutely a close weaved group with big ambitions. Each one people is an essential part of delivering the outcomes that we do for clients.

Needs, such as my inputting rate, were evaluated also of course. Having to convert numerous site site visitors whilst giving client fulfillment suggests that you have to think and kind quick.

Amy also provided me the opportunity to ask any concerns that I had, and she addressed them extensively. I mored than happy and also really hoping that I did well in my real-time conversation interview!

As you have actually possibly guessed (by me creating this blog post) I did succeed in my first meeting for the real-time chat task. I was invited to the following phase of the application process– a telephone interview with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this far yet I was additionally very nervous! The good news is the telephone interview was not as frightening as I when believed and also it was a lot more informal than formal.

I got asked about my hobbies, what I such as to do in my extra time as well as a few questions regarding the Live Chat Representative position. I additionally had some responses on my ‘Live Chat Meeting’, which was excellent to listen to.

A great deal of the inquiries that Joe asked had to do with my character. Joe stated that moving on with everybody and also becoming a part of The Conversation Store family was a really essential aspect.

It was a pleasure to speak on the phone to my prospective future managers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the setting … as well as I accepted with wonderful satisfaction, of course. I was over the moon and also I still am!

When I had actually approved the deal I was emailed the contracts that needed to be signed digitally (just how cool is that), my working hours, what team I would be in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted around 2 hours and he described every little thing I needed to understand about the “Live Conversation Representative” position. I made sure to make lots of notes in my note pad as it is a lot to take in.

I was after that provided the days of when my training would begin (training lasts around 3 weeks and also we’re paid during the process) and various other information I needed to know about the training procedure including precisely what would occur. John was a satisfaction to talk to as well as I felt comfortable chatting to him as he claimed he would be there for any queries I might have if I am ever unsure or stuck.


I have had a poor spell of disease, which indicated I was unable to begin my training when prepared. Luckily The Chat Shop are a bunch of wonderful people that are patiently waiting on me to be all right once more. I have actually never understood such a recognizing firm and also I feel fortunate to be employed by them.

Just as I was about to quit my work search, I came across The Conversation Store. I’m excitedly waiting for healing and also starting my training. With any luck I shall be a fully fledged real-time conversation agent quickly … enjoy this room, my next post will certainly tell you all about my journey with the training procedure.