I had been seeking a job functioning from home for some time as well as will surrender. A lot of ‘work from residence’ tasks that you find online seem to be some type of pyramid or ‘start your own company’ system. Paying a signing up with charge or getting their items for you to sell on? No many thanks!

Someday I determined to have one more little appearance and stumbled upon The Conversation Store. I saw the “Live Chat Agent” job on their professions page and, after reviewing the summary, a large wave of happiness came over me. Not just did I fit their requirements to a tee (precise learner with an investigative mind, solid capability to multi-task, high degrees of organisation chat and email support jobs from home and also a typing speed over 80 words per min), it likewise appeared like a task that I would actually enjoy to do!

I used instantly! I patiently waited for a reply but, to my surprise, I wasn’t waiting long in all.

Amy, a Team Manager at The Chat Store, emailed me as well as supplied me a ‘Live Conversation Meeting’; complying with on from the first application inquiries, this is the first stage of the recruitment process.

I was rather delighted as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Shop’s web site. I opened my web browser, mosted likely to The Conversation Shop homepage and merely clicked the online chat tab. I had come to my meeting.

After presenting myself to an agent that was managing conversation at the time, I was rapidly moved to Amy, that was ready and waiting to begin my interview.

My interview started like any other: we introduced ourselves and also had a bit of an informal welcoming chat (that made me really feel comfortable). Then it was on to the major meeting. What was unusual was the reality that the discussion was extremely comparable to a face-to-face meeting, other than it was through real-time chat!

The questions had to do with my previous experience, why I was requesting the job, just how I would certainly take care of certain circumstances as well as my knowledge of The Chat Shop and also their services.

Amy was looking to reveal my staminas and also weak points to establish whether I might fulfill the high assumptions that they establish. She would like to know where I would certainly need a little additional training and where I could bring brand-new talents to the team.

Why I wanted the placement was additionally really crucial certainly. Although much of our team is spread across the UK, The Chat Shop is definitely a close weaved team with huge ambitions. Each and every one people is an essential part of supplying the outcomes that we provide for customers.

Requirements, such as my typing rate, were checked too naturally. Having to convert numerous website site visitors whilst offering client fulfillment indicates that you need to think and also type quick.

Amy likewise offered me the possibility to ask any concerns that I had, as well as she addressed them extensively. I was happy as well as wishing that I succeeded in my real-time chat meeting!

As you have actually possibly thought (by me composing this post) I did succeed in my initial meeting for the online conversation work. I was invited to the next stage of the application process– a telephone interview with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far however I was additionally very worried! The good news is the telephone meeting was not as terrifying as I as soon as thought and also it was much more informal than official.

I got asked about my leisure activities, what I like to do in my spare time and a couple of inquiries about the Live Conversation Agent setting. I likewise had some responses on my ‘Live Chat Interview’, which was wonderful to listen to.

A great deal of the questions that Joe asked had to do with my personality. Joe said that moving on with everybody and also becoming a part of The Conversation Shop family was an extremely crucial element.

It was a pleasure to talk on the phone to my possible future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the position … as well as I approved with great enjoyment, naturally. I was over the moon and also I still am!

As soon as I had actually accepted the offer I was emailed the agreements that required to be authorized digitally (just how trendy is that), my functioning hours, what team I would be in and all of my log-in information all set for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted about 2 hours as well as he described every little thing I needed to learn about the “Live Chat Agent” position. I made certain to make lots of notes in my note pad as it is a whole lot to absorb.

I was then provided the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the procedure) and various other details I required to learn about the training process consisting of specifically what would take place. John was a satisfaction to talk with and also I felt comfy talking to him as he claimed he would be there for any questions I might have if I am ever uncertain or stuck.


I have had a negative round of ill health, which meant I was unable to start my training when arranged. Luckily The Chat Shop are a lot of fantastic people that are patiently awaiting me to be well enough again. I have never ever recognized such a recognizing firm and also I feel blessed to be employed by them.

Just as I was about to give up my job search, I came across The Conversation Store. I’m excitedly waiting for recovering as well as starting my training. Hopefully I will be a completely fledged online chat representative soon … view this room, my following blog post will certainly tell you all about my trip through the training procedure.