I had actually been searching for a task working from house for a while as well as was about to surrender. The majority of ‘work from residence’ work that you locate online seem to be some type of pyramid or ‘start your own organization’ system. Paying a joining fee or acquiring their items for you to sell on? No many thanks!

Someday I made a decision to have one more little look and came across The Conversation Shop. I saw the “Live Conversation Agent” job on their careers page and, after checking out the summary, a huge wave of happiness came over me. Not only did I match their requirements to a tee (careful student with an investigative mind, strong ability to multi-task, high degrees of organisation chat and email support job description and also a keying rate over 80 words per min), it additionally looked like a task that I would truly love to do!

I used straight away! I patiently waited for a reply but, to my surprise, I had not been waiting long in any way.

Amy, a Team Manager at The Chat Shop, emailed me and offered me a ‘Live Conversation Interview’; following on from the first application questions, this is the first stage of the employment procedure.

I was instead excited as I had never ever experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Shop’s website. I opened my web browser, went to The Chat Store homepage and also simply clicked the real-time conversation tab. I had reached my interview.

After introducing myself to a representative that was managing chat at the time, I was rapidly moved to Amy, who prepared and also waiting to begin my interview.

My interview began like any other: we introduced ourselves and also had a bit of an informal welcoming conversation (that made me feel at ease). Then it was on to the main interview. What was strange was the fact that the discussion was really similar to a face-to-face meeting, other than it was through real-time chat!

The concerns were about my previous experience, why I was obtaining the job, just how I ‘d take care of specific scenarios and also my knowledge of The Chat Shop as well as their solutions.

Amy was aiming to reveal my strengths and also weak points to identify whether I can satisfy the high expectations that they establish. She needed to know where I would certainly require a little added training as well as where I can bring new abilities to the group.

Why I wanted the position was additionally really vital obviously. Although much of our team is spread out across the UK, The Conversation Shop is absolutely a close weaved team with huge passions. Each one of us is an indispensable part of providing the outcomes that we provide for clients.

Needs, such as my typing speed, were tested also obviously. Having to convert numerous internet site visitors whilst offering client contentment indicates that you need to assume and kind quickly.

Amy additionally gave me the opportunity to ask any type of questions that I had, as well as she addressed them thoroughly. I mored than happy and really hoping that I did well in my online chat meeting!

As you’ve probably presumed (by me composing this blog post) I did succeed in my preliminary interview for the live chat work. I was invited to the next phase of the application procedure– a telephone interview with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this far but I was likewise really worried! The good news is the telephone interview was not as scary as I when believed and also it was extra informal than official.

I obtained inquired about my leisure activities, what I such as to do in my extra time and a couple of questions concerning the Live Chat Agent position. I likewise had some feedback on my ‘Live Chat Interview’, which was terrific to listen to.

A lot of the concerns that Joe asked had to do with my individuality. Joe stated that getting on with everyone and ending up being a part of The Conversation Store family was an extremely vital element.

It was a pleasure to talk on the phone to my prospective future bosses as well as I got on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the setting … and also I accepted with fantastic pleasure, of course. I was over the moon and I still am!

As soon as I had accepted the offer I was emailed the agreements that needed to be authorized electronically (just how amazing is that), my working hours, what team I would certainly remain in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Team Leader. This phone called lasted about 2 hours as well as he explained every little thing I required to learn about the “Live Conversation Agent” placement. I ensured to make great deals of notes in my notebook as it is a whole lot to take in.

I was then provided the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the procedure) as well as other details I required to learn about the training process consisting of specifically what would certainly happen. John was an enjoyment to talk to as well as I really felt comfortable chatting to him as he said he would certainly be there for any type of queries I might have if I am ever before uncertain or stuck.

Regrettably…

I have had a negative round of illness, which indicated I was not able to start my training when set up. Thankfully The Conversation Shop are a number of wonderful people who are patiently awaiting me to be well enough again. I have actually never ever known such an understanding company as well as I feel blessed to be utilized by them.

Just as I will give up my work search, I came across The Chat Shop. I’m excitedly awaiting healing and also beginning my training. With any luck I will be a completely fledged real-time chat agent quickly … enjoy this room, my next post will certainly tell you everything about my journey with the training process.