I had been searching for a job working from residence for some time as well as was about to surrender. A lot of ‘function from home’ work that you locate on-line appear to be some kind of pyramid or ‘begin your own business’ scheme. Paying a joining fee or purchasing their products for you to sell on? No thanks!

Eventually I determined to have another little appearance and came across The Chat Store. I saw the “Live Conversation Agent” task on their professions page and also, after reviewing the description, a huge wave of happiness came over me. Not just did I fit their demands to a tee (precise learner with an investigative mind, solid capability to multi-task, high levels of organisation chat and email remote jobs as well as a typing rate above 80 words per minute), it also appeared like a job that I would actually love to do!

I used immediately! I patiently awaited a reply but, to my shock, I had not been waiting long in any way.

Amy, a Group Supervisor at The Conversation Store, emailed me and also used me a ‘Live Conversation Interview’; following on from the initial application concerns, this is the first stage of the recruitment process.

I was rather thrilled as I had actually never experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Chat Store’s internet site. I opened my browser, mosted likely to The Conversation Shop homepage and just clicked the online chat tab. I had arrived at my meeting.

After presenting myself to a representative that was managing chat at the time, I was rapidly transferred to Amy, that prepared and also waiting to begin my meeting.

My interview began like any other: we presented ourselves and also had a bit of an informal inviting chat (that made me feel at ease). Then it was on to the primary meeting. What was strange was the reality that the conversation was very similar to an in person meeting, other than it was using live conversation!

The inquiries had to do with my previous experience, why I was making an application for the work, how I would certainly handle particular scenarios as well as my knowledge of The Conversation Shop and their services.

Amy was seeking to expose my strengths and weaknesses to identify whether I can meet the high assumptions that they set. She needed to know where I would require a little extra training and also where I might bring brand-new abilities to the group.

Why I desired the position was also really crucial certainly. Although much of our team is spread across the UK, The Conversation Shop is certainly a close knit group with huge ambitions. Each one people is an important part of supplying the outcomes that we do for customers.

Needs, such as my inputting speed, were evaluated too certainly. Needing to transform several internet site site visitors whilst providing client fulfillment means that you need to believe and also kind quick.

Amy also gave me the chance to ask any type of inquiries that I had, and also she answered them completely. I enjoyed and also wishing that I did well in my online chat meeting!

As you have actually most likely thought (by me creating this blog post) I did do well in my first interview for the live chat task. I was welcomed to the next stage of the application procedure– a telephone interview with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this far however I was likewise really anxious! Luckily the telephone interview was not as terrifying as I as soon as believed and also it was a lot more casual than official.

I got inquired about my pastimes, what I such as to do in my spare time and a few questions about the Live Conversation Agent placement. I additionally had some comments on my ‘Live Chat Meeting’, which was excellent to listen to.

A great deal of the questions that Joe asked were about my character. Joe said that proceeding with everyone and also becoming a part of The Chat Shop household was an extremely essential factor.

It was a pleasure to talk on the phone to my prospective future managers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the placement … as well as I accepted with excellent enjoyment, of course. I mored than the moon as well as I still am!

When I had approved the deal I was emailed the contracts that required to be signed digitally (exactly how amazing is that), my working hrs, what team I would remain in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This phone called lasted around 2 hrs and he discussed everything I needed to learn about the “Live Conversation Representative” setting. I made sure to make lots of notes in my notebook as it is a whole lot to take in.

I was after that given the days of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the procedure) and also various other details I needed to understand about the training process including specifically what would certainly take place. John was an enjoyment to talk with and also I really felt comfortable talking to him as he claimed he would certainly be there for any type of inquiries I may have if I am ever uncertain or stuck.


I have had a bad round of ill health, which suggested I was not able to begin my training when set up. The Good News Is The Conversation Shop are a lot of wonderful people that are patiently waiting for me to be all right once again. I have actually never ever recognized such a recognizing business and I feel blessed to be employed by them.

Equally as I was about to quit my job search, I stumbled across The Chat Store. I’m eagerly waiting for healing and beginning my training. Ideally I will be a completely fledged live conversation representative soon … see this area, my following message will certainly tell you everything about my journey via the training process.