I had been trying to find a job functioning from house for some time as well as will give up. A lot of ‘work from house’ tasks that you find on-line appear to be some type of pyramid or ‘begin your very own service’ scheme. Paying a signing up with cost or buying their items for you to sell on? No many thanks!

One day I decided to have another little appearance as well as stumbled upon The Conversation Store. I saw the “Live Chat Agent” work on their professions page as well as, after reading the summary, a big wave of joy came me. Not just did I match their needs to a tee (careful student with an inquisitive mind, solid capacity to multi-task, high degrees of organisation chat and email customer service jobs as well as a typing rate above 80 words per min), it also felt like a job that I would really enjoy to do!

I applied straight away! I patiently waited for a reply yet, to my shock, I wasn’t waiting long at all.

Amy, a Team Manager at The Chat Store, emailed me and provided me a ‘Live Chat Meeting’; adhering to on from the initial application inquiries, this is the initial stage of the recruitment process.

I was instead delighted as I had actually never experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview using The Chat Shop’s site. I opened my web browser, mosted likely to The Conversation Store homepage and also simply clicked the real-time chat tab. I had actually arrived at my interview.

After presenting myself to an agent that was taking care of chat at the time, I was quickly moved to Amy, who was ready and waiting to start my interview.

My meeting started like any other: we presented ourselves and also had a little bit of a casual welcoming conversation (that made me really feel at ease). Then it was on to the main interview. What was weird was the reality that the conversation was extremely similar to an in person interview, other than it was using live conversation!

The questions had to do with my previous experience, why I was making an application for the task, just how I ‘d deal with particular scenarios as well as my knowledge of The Conversation Store as well as their services.

Amy was looking to expose my strengths and weaknesses to identify whether I could meet the high expectations that they set. She wanted to know where I would certainly require a little extra training and also where I can bring new talents to the group.

Why I wanted the placement was likewise very essential obviously. Although much of our group is spread throughout the UK, The Chat Shop is definitely a close knit team with large ambitions. Each one of us is an essential part of delivering the outcomes that we do for clients.

Requirements, such as my typing speed, were tested as well obviously. Having to convert several internet site site visitors whilst supplying consumer satisfaction means that you need to believe and kind quickly.

Amy likewise provided me the opportunity to ask any type of questions that I had, and also she addressed them thoroughly. I mored than happy and also hoping that I succeeded in my real-time chat meeting!

As you have actually probably thought (by me writing this post) I did do well in my initial interview for the online chat task. I was welcomed to the next phase of the application process– a telephone interview with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this much however I was additionally extremely nervous! Thankfully the telephone interview was not as frightening as I once believed as well as it was much more laid-back than formal.

I obtained inquired about my leisure activities, what I such as to do in my extra time and also a few inquiries concerning the Live Chat Representative setting. I also had some responses on my ‘Live Conversation Meeting’, which was terrific to hear.

A great deal of the questions that Joe asked were about my character. Joe said that moving on with everybody and also becoming a part of The Conversation Shop family members was a very vital element.

It was a pleasure to talk on the phone to my possible future employers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … as well as I accepted with great satisfaction, naturally. I was over the moon and I still am!

As soon as I had accepted the deal I was emailed the agreements that needed to be signed electronically (just how amazing is that), my working hours, what group I would be in and all of my log-in information ready for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted about 2 hours as well as he discussed every little thing I required to learn about the “Live Conversation Representative” position. I ensured to make great deals of notes in my notebook as it is a whole lot to absorb.

I was after that given the days of when my training would commence (training lasts around 3 weeks and also we’re paid throughout the procedure) and also various other details I needed to understand about the training procedure consisting of precisely what would certainly happen. John was a satisfaction to speak to as well as I really felt comfy talking to him as he said he would be there for any inquiries I might have if I am ever before unclear or stuck.


I have had a poor bout of illness, which meant I was incapable to start my training when organized. The Good News Is The Chat Store are a lot of fantastic people that are patiently waiting for me to be well enough once more. I have never recognized such an understanding company and I really feel fortunate to be utilized by them.

Equally as I will quit my task search, I came across The Chat Store. I’m excitedly awaiting recovering and also beginning my training. Hopefully I shall be a fully fledged online chat agent quickly … view this room, my next article will inform you everything about my trip with the training process.