I had been looking for a task functioning from house for some time and was about to surrender. Most ‘function from home’ work that you locate on-line seem to be some kind of pyramid or ‘start your own business’ scheme. Paying a joining fee or purchasing their products for you to sell on? No thanks!

Someday I chose to have another little look as well as encountered The Conversation Store. I saw the “Live Chat Agent” work on their occupations page and also, after reviewing the description, a big wave of joy came me. Not only did I suit their requirements to a tee (thorough student with an investigative mind, strong capacity to multi-task, high levels of organisation chat agent jobs australia and also a keying rate over 80 words per minute), it also appeared like a task that I would actually enjoy to do!

I used straight away! I patiently waited for a reply yet, to my shock, I had not been waiting long at all.

Amy, a Group Supervisor at The Chat Shop, emailed me as well as used me a ‘Live Chat Meeting’; complying with on from the preliminary application inquiries, this is the initial stage of the employment procedure.

I was instead delighted as I had never experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Store’s website. I opened my browser, mosted likely to The Conversation Store homepage and simply clicked the live chat tab. I had come to my meeting.

After introducing myself to an agent that was managing chat at the time, I was quickly moved to Amy, who was ready as well as waiting to start my interview.

My interview began like any other: we presented ourselves and also had a little of a casual inviting chat (which made me really feel secure). After that it was on to the primary interview. What was strange was the truth that the discussion was extremely comparable to a face-to-face meeting, except it was via online chat!

The questions were about my previous experience, why I was requesting the job, how I ‘d manage particular situations and my understanding of The Conversation Store and also their solutions.

Amy was aiming to disclose my strengths and weaknesses to figure out whether I might satisfy the high expectations that they set. She wanted to know where I would certainly need a little additional training and where I might bring new abilities to the team.

Why I wanted the placement was also very crucial certainly. Although much of our group is spread throughout the UK, The Chat Shop is definitely a close knit team with large passions. Every one people is an indispensable part of delivering the results that we do for customers.

Demands, such as my typing rate, were evaluated also naturally. Needing to transform several internet site visitors whilst offering customer satisfaction implies that you need to believe and also type fast.

Amy additionally offered me the possibility to ask any type of concerns that I had, and she addressed them extensively. I mored than happy and also wishing that I succeeded in my online chat interview!

As you have actually probably guessed (by me composing this article) I did do well in my first interview for the online conversation task. I was welcomed to the following stage of the application procedure– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much however I was also very anxious! Thankfully the telephone interview was not as frightening as I as soon as assumed and it was more casual than formal.

I obtained inquired about my leisure activities, what I such as to do in my spare time and a couple of inquiries about the Live Chat Representative placement. I additionally had some comments on my ‘Live Chat Meeting’, which was excellent to listen to.

A lot of the inquiries that Joe asked had to do with my personality. Joe stated that moving on with everybody and coming to be a part of The Chat Store family was an extremely vital aspect.

It was a pleasure to talk on the phone to my prospective future employers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the placement … and I accepted with excellent enjoyment, obviously. I mored than the moon and I still am!

As soon as I had actually approved the offer I was emailed the contracts that required to be signed digitally (exactly how cool is that), my working hrs, what team I would remain in and all of my log-in details ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hrs and he discussed every little thing I required to find out about the “Live Chat Representative” position. I made sure to make lots of notes in my note pad as it is a lot to take in.

I was then given the days of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and various other details I needed to find out about the training procedure consisting of exactly what would occur. John was a pleasure to speak with as well as I felt comfy chatting to him as he claimed he would certainly be there for any questions I might have if I am ever unsure or stuck.


I have had a negative spell of illness, which indicated I was unable to begin my training when organized. Luckily The Chat Shop are a bunch of wonderful people who are patiently awaiting me to be all right once more. I have never ever known such a recognizing firm and I feel blessed to be used by them.

Just as I was about to surrender my work search, I stumbled across The Conversation Store. I’m eagerly waiting for healing and also beginning my training. Hopefully I will be a fully fledged online conversation agent quickly … see this space, my next post will tell you all about my trip via the training process.