I had been trying to find a task functioning from residence for a while and was about to give up. A lot of ‘work from house’ tasks that you discover on-line seem to be some type of pyramid or ‘begin your very own company’ scheme. Paying a joining fee or purchasing their items for you to sell on? No many thanks!

Someday I chose to have another little appearance and also discovered The Chat Store. I saw the “Live Chat Agent” work on their jobs web page as well as, after reading the description, a large wave of joy came over me. Not just did I suit their demands to a tee (careful learner with a curious mind, solid capacity to multi-task, high levels of organisation chat agent job remote as well as a keying rate over 80 words per minute), it likewise seemed like a task that I would really enjoy to do!

I used straight away! I patiently waited for a reply but, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Supervisor at The Chat Store, emailed me as well as supplied me a ‘Live Chat Interview’; following on from the first application questions, this is the initial stage of the employment procedure.

I was instead delighted as I had actually never experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Shop’s website. I opened my web browser, mosted likely to The Chat Shop homepage and just clicked the live chat tab. I had actually arrived at my meeting.

After presenting myself to an agent that was managing chat at the time, I was promptly transferred to Amy, who was ready as well as waiting to start my meeting.

My interview began like any other: we introduced ourselves and had a little of a casual welcoming chat (that made me really feel comfortable). Then it was on to the main interview. What was weird was the reality that the discussion was really similar to an in person interview, other than it was by means of live chat!

The questions had to do with my previous experience, why I was applying for the task, just how I would certainly manage specific situations and my understanding of The Chat Store as well as their solutions.

Amy was looking to reveal my toughness and weak points to determine whether I can meet the high expectations that they set. She would like to know where I would require a little additional training as well as where I might bring brand-new abilities to the group.

Why I desired the setting was likewise extremely crucial of course. Although much of our group is spread across the UK, The Chat Store is absolutely a close knit team with large ambitions. Each one of us is an indispensable part of delivering the results that we do for clients.

Needs, such as my keying speed, were tested too certainly. Having to transform several site site visitors whilst giving consumer complete satisfaction suggests that you need to believe and kind quick.

Amy likewise provided me the chance to ask any kind of concerns that I had, and she addressed them completely. I enjoyed and wishing that I did well in my live conversation meeting!

As you have actually probably thought (by me composing this post) I did succeed in my initial meeting for the online chat task. I was invited to the next stage of the application process– a telephone meeting with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this much however I was additionally extremely worried! The good news is the telephone interview was not as terrifying as I when thought and it was extra casual than formal.

I obtained inquired about my hobbies, what I such as to do in my leisure and also a couple of questions concerning the Live Chat Agent placement. I likewise had some feedback on my ‘Live Conversation Interview’, which was fantastic to listen to.

A great deal of the inquiries that Joe asked had to do with my character. Joe said that moving on with everybody as well as ending up being a part of The Conversation Shop household was a very important factor.

It was a pleasure to speak on the phone to my possible future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the placement … and also I approved with great pleasure, obviously. I was over the moon as well as I still am!

Once I had accepted the deal I was emailed the contracts that required to be signed digitally (just how amazing is that), my functioning hours, what team I would certainly be in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted around 2 hrs and also he discussed every little thing I required to find out about the “Live Chat Agent” setting. I made sure to make great deals of notes in my note pad as it is a lot to absorb.

I was then offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as other information I needed to learn about the training procedure including precisely what would occur. John was a satisfaction to speak with and also I really felt comfortable chatting to him as he said he would certainly be there for any type of queries I might have if I am ever before not sure or stuck.


I have had a poor spell of disease, which suggested I was incapable to start my training when organized. Fortunately The Chat Shop are a bunch of remarkable people that are patiently waiting for me to be well enough once more. I have actually never recognized such a comprehending company and I really feel blessed to be utilized by them.

Equally as I was about to surrender my work search, I stumbled across The Chat Shop. I’m excitedly awaiting healing and also beginning my training. Ideally I shall be a completely fledged online conversation representative soon … enjoy this area, my following message will certainly tell you all about my trip via the training process.