I had been trying to find a job functioning from home for some time and was about to give up. Many ‘function from home’ jobs that you locate online appear to be some kind of pyramid or ‘start your own business’ system. Paying a joining cost or getting their items for you to sell on? No thanks!

Someday I made a decision to have one more little look as well as discovered The Chat Store. I saw the “Live Conversation Agent” task on their professions web page and, after checking out the summary, a huge wave of happiness came over me. Not only did I match their needs to a tee (precise learner with an inquisitive mind, solid capability to multi-task, high levels of organisation call center chat support jobs as well as an inputting speed over 80 words per min), it also felt like a task that I would truly like to do!

I used quickly! I patiently waited for a reply however, to my shock, I had not been waiting long in any way.

Amy, a Team Manager at The Chat Store, emailed me and also used me a ‘Live Chat Interview’; following on from the first application questions, this is the initial stage of the employment process.

I was instead delighted as I had actually never ever experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Chat Shop’s internet site. I opened my internet browser, went to The Chat Shop homepage and also just clicked the online chat tab. I had actually gotten to my meeting.

After presenting myself to an agent that was handling chat at the time, I was promptly transferred to Amy, who prepared as well as waiting to start my meeting.

My interview began like any other: we presented ourselves and had a bit of a casual welcoming conversation (that made me feel at ease). After that it was on to the main meeting. What was unusual was the fact that the discussion was very similar to a face-to-face interview, other than it was through real-time conversation!

The inquiries had to do with my previous experience, why I was getting the task, just how I would certainly deal with certain circumstances and my expertise of The Chat Shop as well as their solutions.

Amy was aiming to disclose my strengths and also weak points to figure out whether I might fulfill the high expectations that they set. She needed to know where I would certainly need a little added training as well as where I can bring brand-new abilities to the team.

Why I desired the position was likewise really crucial of course. Although much of our team is spread out across the UK, The Conversation Store is absolutely a close knit group with huge passions. Each one people is an integral part of supplying the outcomes that we do for customers.

Requirements, such as my typing rate, were examined as well certainly. Needing to convert multiple site visitors whilst giving client fulfillment means that you need to believe as well as type quick.

Amy likewise provided me the possibility to ask any kind of questions that I had, and also she answered them extensively. I enjoyed and wishing that I did well in my live chat meeting!

As you have actually most likely thought (by me creating this post) I did do well in my first interview for the online chat task. I was welcomed to the next phase of the application process– a telephone interview with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far however I was likewise very nervous! Fortunately the telephone interview was not as frightening as I once thought and also it was extra laid-back than official.

I obtained inquired about my pastimes, what I like to do in my spare time and also a few questions concerning the Live Chat Agent placement. I likewise had some comments on my ‘Live Chat Meeting’, which was terrific to listen to.

A great deal of the questions that Joe asked were about my individuality. Joe claimed that proceeding with everybody and ending up being a part of The Conversation Shop household was a very vital aspect.

It was a satisfaction to talk on the phone to my possible future bosses as well as I got on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the placement … and also I approved with wonderful pleasure, obviously. I mored than the moon and also I still am!

As soon as I had actually accepted the offer I was emailed the contracts that needed to be authorized electronically (exactly how cool is that), my functioning hrs, what group I would be in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Group Leader. This telephone call lasted around 2 hrs and he described every little thing I required to find out about the “Live Conversation Agent” placement. I made sure to make great deals of notes in my note pad as it is a whole lot to absorb.

I was after that offered the dates of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the procedure) and other details I needed to know about the training process including exactly what would certainly happen. John was an enjoyment to speak with and I really felt comfy chatting to him as he stated he would be there for any queries I may have if I am ever not sure or stuck.

However…

I have had a negative bout of ill health, which indicated I was not able to start my training when arranged. Thankfully The Conversation Store are a bunch of terrific individuals that are patiently waiting on me to be all right once again. I have actually never ever understood such an understanding business as well as I feel privileged to be utilized by them.

Equally as I will give up my work search, I stumbled across The Chat Store. I’m excitedly awaiting recovering as well as beginning my training. Ideally I shall be a totally fledged live conversation agent quickly … watch this area, my next blog post will certainly tell you all about my trip with the training procedure.