I had actually been trying to find a task working from residence for some time and also was about to surrender. A lot of ‘function from house’ tasks that you discover online seem to be some type of pyramid or ‘start your own business’ scheme. Paying a joining fee or purchasing their items for you to sell on? No many thanks!

Someday I made a decision to have an additional little look and also discovered The Chat Shop. I saw the “Live Chat Agent” work on their careers page and also, after reading the summary, a large wave of joy came me. Not just did I suit their demands to a tee (thorough student with an analytical mind, solid capability to multi-task, high degrees of organisation business social media jobs as well as a typing speed above 80 words per minute), it also seemed like a job that I would truly enjoy to do!

I used quickly! I patiently awaited a reply however, to my shock, I had not been waiting long in all.

Amy, a Team Supervisor at The Chat Store, emailed me as well as provided me a ‘Live Conversation Interview’; complying with on from the first application questions, this is the first stage of the employment procedure.

I was rather thrilled as I had actually never experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview through The Chat Shop’s web site. I opened my web browser, mosted likely to The Conversation Shop homepage as well as merely clicked the online chat tab. I had actually arrived at my interview.

After presenting myself to an agent that was handling conversation at the time, I was rapidly transferred to Amy, who prepared and also waiting to begin my interview.

My meeting began like any other: we introduced ourselves as well as had a little of an informal inviting chat (that made me really feel comfortable). Then it was on to the major interview. What was strange was the reality that the conversation was very similar to a face-to-face meeting, except it was via real-time chat!

The inquiries were about my previous experience, why I was getting the task, just how I would certainly deal with particular scenarios and also my expertise of The Chat Store and their solutions.

Amy was seeking to disclose my staminas as well as weaknesses to determine whether I might satisfy the high assumptions that they set. She would like to know where I would certainly need a little additional training as well as where I can bring new skills to the group.

Why I wanted the position was also extremely crucial of course. Although much of our team is spread across the UK, The Chat Store is definitely a close knit team with large passions. Each and every one of us is an integral part of delivering the results that we do for clients.

Needs, such as my typing speed, were evaluated also naturally. Having to convert several internet site visitors whilst offering consumer satisfaction implies that you have to believe and also type quickly.

Amy additionally gave me the possibility to ask any type of concerns that I had, and also she addressed them extensively. I enjoyed as well as really hoping that I did well in my online chat interview!

As you have actually most likely presumed (by me writing this article) I did do well in my preliminary interview for the live conversation job. I was invited to the next stage of the application process– a telephone meeting with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this far but I was also extremely anxious! Fortunately the telephone interview was not as terrifying as I as soon as assumed and it was extra laid-back than official.

I obtained asked about my leisure activities, what I like to do in my extra time and a couple of questions regarding the Live Conversation Representative setting. I likewise had some comments on my ‘Live Chat Meeting’, which was terrific to hear.

A great deal of the questions that Joe asked had to do with my character. Joe said that getting on with everybody and also becoming a part of The Conversation Shop household was a very important element.

It was a pleasure to speak on the phone to my potential future managers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the placement … and also I accepted with great satisfaction, certainly. I was over the moon as well as I still am!

When I had accepted the deal I was emailed the agreements that required to be signed electronically (exactly how amazing is that), my functioning hours, what group I would certainly be in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This call lasted around 2 hours and he discussed every little thing I needed to find out about the “Live Chat Agent” position. I saw to it to make lots of notes in my notebook as it is a lot to absorb.

I was then offered the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the process) and other details I required to know about the training procedure including exactly what would certainly happen. John was a pleasure to talk to as well as I really felt comfy chatting to him as he claimed he would certainly be there for any kind of questions I might have if I am ever before not sure or stuck.


I have had a negative spell of ill health, which suggested I was incapable to start my training when prepared. Thankfully The Conversation Shop are a bunch of wonderful people that are patiently waiting for me to be well enough once again. I have never known such a recognizing firm and also I really feel privileged to be utilized by them.

Equally as I will surrender my job search, I stumbled across The Chat Shop. I’m excitedly waiting for recovering as well as starting my training. Hopefully I shall be a fully fledged real-time chat representative soon … see this area, my next article will inform you all about my journey with the training process.