I had been searching for a task working from residence for a while as well as will give up. The majority of ‘function from residence’ tasks that you discover on-line appear to be some form of pyramid or ‘start your very own organization’ scheme. Paying a signing up with fee or purchasing their items for you to sell on? No thanks!

Eventually I decided to have one more little appearance and found The Chat Store. I saw the “Live Chat Representative” work on their jobs page as well as, after checking out the description, a huge wave of joy came by me. Not only did I fit their demands to a tee (meticulous student with an analytical mind, solid capacity to multi-task, high levels of organisation bsm big social media jobs as well as an inputting speed above 80 words per minute), it also looked like a task that I would really love to do!

I used instantly! I patiently awaited a reply however, to my shock, I wasn’t waiting long at all.

Amy, a Group Manager at The Conversation Store, emailed me and provided me a ‘Live Chat Meeting’; adhering to on from the initial application inquiries, this is the initial stage of the recruitment procedure.

I was instead delighted as I had never ever experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my interview through The Chat Store’s internet site. I opened my browser, mosted likely to The Conversation Store homepage and just clicked the online chat tab. I had arrived at my interview.

After presenting myself to a representative that was managing chat at the time, I was promptly transferred to Amy, who prepared and waiting to begin my interview.

My meeting started like any other: we introduced ourselves and also had a bit of a casual inviting conversation (that made me feel at ease). Then it was on to the major interview. What was unusual was the reality that the discussion was extremely similar to an in person interview, except it was by means of live chat!

The inquiries had to do with my previous experience, why I was requesting the work, exactly how I would certainly handle specific scenarios and my understanding of The Chat Shop and their services.

Amy was aiming to reveal my toughness and weaknesses to establish whether I could satisfy the high expectations that they establish. She wanted to know where I would require a little extra training as well as where I might bring new talents to the group.

Why I wanted the position was likewise extremely important naturally. Although much of our team is spread across the UK, The Chat Store is absolutely a close weaved team with large ambitions. Each one people is an essential part of providing the results that we provide for customers.

Needs, such as my keying speed, were tested as well certainly. Needing to transform several site site visitors whilst supplying client fulfillment means that you need to assume and also type quickly.

Amy likewise offered me the possibility to ask any kind of questions that I had, and she addressed them extensively. I mored than happy as well as hoping that I succeeded in my live chat meeting!

As you have actually most likely thought (by me composing this blog post) I did do well in my preliminary meeting for the live chat task. I was welcomed to the next phase of the application process– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this much yet I was also very anxious! The good news is the telephone interview was not as scary as I as soon as thought as well as it was a lot more informal than formal.

I got inquired about my leisure activities, what I such as to do in my leisure and also a few questions concerning the Live Chat Agent position. I likewise had some responses on my ‘Live Conversation Meeting’, which was terrific to hear.

A great deal of the inquiries that Joe asked were about my personality. Joe stated that moving on with everybody and also becoming a part of The Conversation Shop household was a very crucial element.

It was a satisfaction to talk on the phone to my prospective future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … and I accepted with wonderful pleasure, certainly. I mored than the moon and I still am!

As soon as I had actually approved the deal I was emailed the contracts that required to be authorized digitally (exactly how great is that), my working hours, what group I would be in and all of my log-in information all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted about 2 hours and also he explained every little thing I required to learn about the “Live Chat Agent” setting. I made sure to make great deals of notes in my notebook as it is a great deal to absorb.

I was then offered the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the process) and also various other information I required to find out about the training procedure consisting of specifically what would take place. John was a pleasure to talk with as well as I felt comfy talking to him as he claimed he would certainly be there for any questions I might have if I am ever before not sure or stuck.


I have had a negative spell of illness, which meant I was not able to begin my training when arranged. Fortunately The Chat Shop are a number of remarkable people who are patiently waiting on me to be well enough again. I have actually never known such a comprehending company and I feel privileged to be used by them.

Just as I was about to quit my job search, I came across The Chat Shop. I’m excitedly awaiting getting well and beginning my training. Hopefully I will be a completely fledged live chat agent soon … watch this room, my next blog post will tell you all about my trip through the training procedure.