I had been searching for a task working from residence for a while as well as was about to quit. Many ‘function from residence’ work that you locate on-line seem to be some kind of pyramid or ‘begin your own organization’ scheme. Paying a joining fee or acquiring their items for you to sell on? No thanks!

Someday I made a decision to have another little look as well as came across The Conversation Shop. I saw the “Live Chat Representative” work on their careers web page as well as, after reading the description, a large wave of happiness came by me. Not only did I fit their needs to a tee (precise student with an inquisitive mind, solid capacity to multi-task, high levels of organisation bosses may use social media to discriminate against job seekers and also a keying speed above 80 words per min), it also looked like a job that I would really like to do!

I used instantly! I patiently awaited a reply but, to my shock, I had not been waiting long in any way.

Amy, a Team Manager at The Chat Store, emailed me as well as supplied me a ‘Live Conversation Meeting’; adhering to on from the preliminary application concerns, this is the initial stage of the recruitment process.

I was rather excited as I had never experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Shop’s site. I opened my web browser, went to The Conversation Shop homepage and also just clicked the live conversation tab. I had come to my interview.

After introducing myself to an agent that was taking care of chat at the time, I was swiftly transferred to Amy, that prepared and waiting to start my interview.

My meeting began like any other: we presented ourselves and also had a bit of a casual inviting conversation (that made me feel comfortable). After that it was on to the main interview. What was odd was the truth that the conversation was really similar to a face-to-face meeting, other than it was by means of online conversation!

The questions were about my previous experience, why I was getting the job, exactly how I would certainly handle specific scenarios as well as my understanding of The Conversation Store as well as their solutions.

Amy was wanting to disclose my strengths as well as weaknesses to establish whether I might meet the high expectations that they establish. She needed to know where I would require a little additional training as well as where I can bring brand-new talents to the group.

Why I desired the placement was also very vital of course. Although much of our team is spread throughout the UK, The Conversation Store is certainly a close knit team with big aspirations. Each and every one of us is an indispensable part of providing the results that we do for clients.

Demands, such as my typing rate, were tested too certainly. Having to convert multiple web site site visitors whilst providing client contentment implies that you have to assume and also kind fast.

Amy additionally provided me the opportunity to ask any kind of concerns that I had, and also she addressed them thoroughly. I mored than happy and also really hoping that I did well in my live conversation interview!

As you’ve most likely guessed (by me writing this post) I did do well in my first meeting for the live chat work. I was invited to the next phase of the application process– a telephone interview with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this far yet I was additionally very worried! Fortunately the telephone meeting was not as scary as I once thought and it was extra casual than formal.

I got asked about my pastimes, what I like to do in my spare time as well as a few concerns about the Live Chat Agent placement. I also had some comments on my ‘Live Conversation Interview’, which was fantastic to hear.

A great deal of the concerns that Joe asked were about my personality. Joe said that moving on with everybody and also coming to be a part of The Chat Shop family members was an extremely crucial aspect.

It was a pleasure to speak on the phone to my prospective future employers and I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … and also I approved with terrific satisfaction, certainly. I mored than the moon as well as I still am!

Once I had actually approved the deal I was emailed the contracts that required to be signed digitally (how amazing is that), my working hrs, what group I would certainly be in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Team Leader. This phone called lasted about 2 hrs and also he clarified every little thing I required to understand about the “Live Chat Agent” setting. I ensured to make lots of notes in my note pad as it is a lot to absorb.

I was after that given the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the process) as well as other information I required to find out about the training procedure consisting of specifically what would certainly occur. John was an enjoyment to talk with as well as I felt comfortable talking to him as he stated he would certainly be there for any kind of inquiries I might have if I am ever before not sure or stuck.


I have had a negative bout of disease, which implied I was not able to start my training when prepared. The Good News Is The Chat Shop are a bunch of fantastic people who are patiently waiting for me to be well enough once more. I have never known such a comprehending business and I feel fortunate to be utilized by them.

Just as I was about to surrender my task search, I came across The Chat Shop. I’m excitedly awaiting healing and beginning my training. Ideally I shall be a completely fledged real-time conversation representative quickly … see this room, my next blog post will certainly inform you everything about my journey with the training procedure.