I had been seeking a work working from house for some time as well as will surrender. The majority of ‘function from house’ work that you locate on the internet seem to be some form of pyramid or ‘start your very own service’ plan. Paying a signing up with fee or buying their products for you to sell on? No thanks!

Eventually I decided to have another little appearance as well as found The Chat Store. I saw the “Live Conversation Representative” job on their jobs web page and, after reading the description, a huge wave of happiness came over me. Not just did I suit their needs to a tee (careful student with an investigative mind, strong capacity to multi-task, high degrees of organisation book social media job and a keying rate over 80 words per minute), it additionally felt like a task that I would truly enjoy to do!

I applied quickly! I patiently awaited a reply but, to my shock, I had not been waiting long in any way.

Amy, a Team Supervisor at The Conversation Store, emailed me and supplied me a ‘Live Chat Meeting’; following on from the first application inquiries, this is the first stage of the recruitment process.

I was instead excited as I had never experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview via The Chat Store’s website. I opened my internet browser, went to The Conversation Store homepage as well as simply clicked the real-time conversation tab. I had reached my meeting.

After presenting myself to a representative that was managing chat at the time, I was promptly transferred to Amy, that prepared and waiting to start my meeting.

My interview started like any other: we presented ourselves as well as had a little bit of a casual welcoming chat (which made me feel comfortable). After that it was on to the main interview. What was unusual was the truth that the conversation was very similar to a face-to-face interview, except it was via live chat!

The concerns were about my previous experience, why I was applying for the task, exactly how I would certainly deal with particular situations as well as my understanding of The Conversation Shop and their services.

Amy was wanting to reveal my staminas and also weaknesses to figure out whether I can meet the high assumptions that they establish. She would like to know where I would certainly need a little additional training as well as where I could bring new abilities to the team.

Why I wanted the setting was likewise really essential certainly. Although much of our team is spread across the UK, The Chat Store is absolutely a close weaved team with big ambitions. Each one of us is an indispensable part of delivering the outcomes that we do for customers.

Requirements, such as my inputting rate, were tested also naturally. Having to transform numerous site site visitors whilst giving client satisfaction means that you have to assume and kind fast.

Amy also offered me the chance to ask any type of concerns that I had, and she addressed them completely. I enjoyed and hoping that I did well in my real-time chat interview!

As you have actually possibly presumed (by me creating this article) I did do well in my initial meeting for the live chat task. I was invited to the next phase of the application procedure– a telephone interview with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this far yet I was additionally very anxious! The good news is the telephone interview was not as terrifying as I when believed and also it was a lot more casual than formal.

I obtained asked about my pastimes, what I such as to do in my leisure and also a few inquiries regarding the Live Chat Agent position. I likewise had some responses on my ‘Live Conversation Meeting’, which was excellent to hear.

A lot of the concerns that Joe asked were about my individuality. Joe claimed that moving on with everybody and coming to be a part of The Conversation Shop family was a very important factor.

It was a satisfaction to speak on the phone to my prospective future managers as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … and also I accepted with wonderful satisfaction, of course. I was over the moon as well as I still am!

Once I had actually accepted the offer I was emailed the agreements that needed to be authorized electronically (just how amazing is that), my functioning hours, what team I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hrs and also he discussed everything I required to find out about the “Live Chat Agent” position. I saw to it to make great deals of notes in my note pad as it is a lot to absorb.

I was then given the dates of when my training would begin (training lasts around 3 weeks and we’re paid during the process) and other details I required to find out about the training process including precisely what would happen. John was an enjoyment to talk with as well as I really felt comfortable talking to him as he claimed he would certainly be there for any questions I might have if I am ever unsure or stuck.


I have had a poor spell of ill health, which suggested I was unable to begin my training when set up. The Good News Is The Chat Store are a bunch of wonderful individuals who are patiently waiting for me to be well enough again. I have actually never ever understood such an understanding business and also I feel blessed to be used by them.

Just as I was about to give up my task search, I stumbled across The Chat Store. I’m excitedly awaiting recovering and beginning my training. Hopefully I will be a fully fledged real-time chat agent quickly … view this room, my next post will tell you all about my journey with the training procedure.