I had actually been looking for a work working from house for some time as well as was about to surrender. Most ‘function from home’ tasks that you locate on-line seem to be some kind of pyramid or ‘begin your own service’ system. Paying a joining charge or buying their products for you to sell on? No many thanks!

Eventually I determined to have an additional little appearance and also came across The Conversation Store. I saw the “Live Chat Agent” task on their jobs web page and, after reviewing the description, a huge wave of happiness came by me. Not only did I fit their requirements to a tee (careful learner with a curious mind, strong ability to multi-task, high levels of organisation bold chat for job and family services as well as a typing rate over 80 words per minute), it likewise appeared like a job that I would actually love to do!

I applied quickly! I patiently waited for a reply yet, to my shock, I had not been waiting long in any way.

Amy, a Team Supervisor at The Chat Shop, emailed me and also offered me a ‘Live Chat Interview’; following on from the first application questions, this is the first stage of the recruitment process.

I was instead excited as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Store’s web site. I opened my internet browser, mosted likely to The Conversation Shop homepage as well as simply clicked the live conversation tab. I had actually gotten to my meeting.

After presenting myself to a representative that was managing chat at the time, I was quickly moved to Amy, who was ready and waiting to start my meeting.

My interview started like any other: we introduced ourselves and had a little of an informal inviting conversation (that made me feel at ease). Then it was on to the main interview. What was odd was the truth that the conversation was really comparable to a face-to-face meeting, other than it was by means of live conversation!

The inquiries had to do with my previous experience, why I was requesting the task, just how I would certainly take care of particular scenarios as well as my knowledge of The Conversation Store and also their services.

Amy was aiming to disclose my toughness and also weak points to determine whether I could meet the high expectations that they establish. She needed to know where I would require a little additional training and also where I can bring brand-new abilities to the group.

Why I desired the setting was additionally really essential of course. Although much of our group is spread across the UK, The Chat Shop is certainly a close knit team with huge aspirations. Each one of us is an integral part of providing the outcomes that we provide for clients.

Demands, such as my inputting rate, were evaluated as well obviously. Having to convert numerous site site visitors whilst giving customer contentment suggests that you have to believe as well as type quickly.

Amy additionally offered me the chance to ask any kind of questions that I had, as well as she answered them extensively. I enjoyed and hoping that I did well in my live conversation interview!

As you’ve most likely presumed (by me creating this post) I did succeed in my initial interview for the online chat job. I was invited to the next stage of the application process– a telephone interview with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had actually got this far however I was also really nervous! Thankfully the telephone interview was not as scary as I as soon as assumed and also it was extra informal than official.

I got asked about my pastimes, what I such as to do in my extra time as well as a few concerns concerning the Live Conversation Representative placement. I likewise had some feedback on my ‘Live Chat Interview’, which was wonderful to listen to.

A great deal of the concerns that Joe asked were about my individuality. Joe said that proceeding with everybody and coming to be a part of The Conversation Shop household was an extremely crucial element.

It was an enjoyment to speak on the phone to my potential future managers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the placement … and also I approved with excellent enjoyment, of course. I was over the moon and also I still am!

When I had actually approved the offer I was emailed the agreements that required to be signed digitally (just how great is that), my functioning hours, what team I would certainly be in and all of my log-in details ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted around 2 hours and he described every little thing I required to know about the “Live Chat Representative” position. I ensured to make great deals of notes in my notebook as it is a great deal to absorb.

I was then offered the dates of when my training would begin (training lasts around 3 weeks and we’re paid during the process) and also various other information I required to understand about the training process including specifically what would certainly occur. John was a pleasure to talk with and also I felt comfortable chatting to him as he claimed he would be there for any kind of questions I may have if I am ever not sure or stuck.


I have had a poor round of ill health, which meant I was incapable to start my training when prepared. The Good News Is The Chat Shop are a lot of terrific people that are patiently waiting for me to be well enough again. I have actually never ever understood such an understanding business and also I really feel fortunate to be employed by them.

Just as I will give up my job search, I stumbled across The Conversation Store. I’m excitedly awaiting getting well as well as starting my training. Ideally I shall be a fully fledged live conversation representative quickly … view this space, my next article will inform you everything about my journey via the training procedure.