I had actually been trying to find a job functioning from house for some time as well as will quit. Most ‘function from house’ work that you locate online appear to be some form of pyramid or ‘begin your own company’ plan. Paying a joining fee or getting their items for you to sell on? No thanks!

Eventually I decided to have an additional little appearance as well as stumbled upon The Chat Shop. I saw the “Live Conversation Agent” task on their careers web page and also, after checking out the summary, a huge wave of happiness came me. Not just did I suit their demands to a tee (careful learner with an analytical mind, strong capacity to multi-task, high levels of organisation bingo chat moderator jobs and also a keying rate over 80 words per min), it also seemed like a task that I would really like to do!

I applied quickly! I patiently waited for a reply but, to my surprise, I had not been waiting long at all.

Amy, a Team Supervisor at The Conversation Shop, emailed me as well as used me a ‘Live Chat Interview’; following on from the preliminary application questions, this is the initial stage of the recruitment process.

I was rather thrilled as I had never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Store’s internet site. I opened my web browser, went to The Conversation Store homepage and also simply clicked the online conversation tab. I had reached my interview.

After presenting myself to a representative that was managing conversation at the time, I was quickly moved to Amy, that was ready as well as waiting to start my interview.

My interview began like any other: we presented ourselves and also had a bit of a casual welcoming chat (which made me feel secure). After that it was on to the main meeting. What was unusual was the fact that the conversation was really comparable to an in person meeting, other than it was using live conversation!

The questions were about my previous experience, why I was requesting the job, just how I would certainly deal with particular situations and my expertise of The Conversation Store and their solutions.

Amy was seeking to expose my toughness and also weak points to identify whether I can satisfy the high assumptions that they establish. She wanted to know where I would need a little added training and also where I can bring new skills to the team.

Why I wanted the placement was additionally extremely vital obviously. Although much of our group is spread out across the UK, The Chat Store is certainly a close knit team with big passions. Every one of us is an important part of supplying the results that we do for customers.

Demands, such as my keying speed, were evaluated as well of course. Having to convert numerous site visitors whilst offering customer complete satisfaction means that you need to think and kind quick.

Amy additionally offered me the opportunity to ask any type of concerns that I had, and she answered them extensively. I mored than happy and really hoping that I succeeded in my online chat meeting!

As you’ve possibly guessed (by me writing this blog post) I did succeed in my initial meeting for the online chat job. I was invited to the next stage of the application process– a telephone meeting with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this much but I was also very nervous! Thankfully the telephone interview was not as frightening as I as soon as believed and it was much more laid-back than official.

I obtained inquired about my hobbies, what I like to do in my leisure and also a couple of concerns about the Live Chat Representative placement. I likewise had some feedback on my ‘Live Chat Meeting’, which was excellent to hear.

A lot of the concerns that Joe asked were about my character. Joe claimed that proceeding with everyone and ending up being a part of The Chat Store family was an extremely crucial factor.

It was a satisfaction to talk on the phone to my potential future managers and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the setting … as well as I accepted with great satisfaction, naturally. I mored than the moon and also I still am!

As soon as I had actually approved the deal I was emailed the agreements that needed to be signed electronically (exactly how awesome is that), my working hrs, what group I would certainly remain in and all of my log-in details ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This phone called lasted around 2 hrs and also he described everything I needed to understand about the “Live Chat Representative” position. I made sure to make great deals of notes in my notebook as it is a whole lot to absorb.

I was then given the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the process) and also various other information I required to learn about the training procedure including specifically what would happen. John was an enjoyment to speak with and I felt comfy chatting to him as he claimed he would certainly be there for any type of questions I might have if I am ever before not sure or stuck.


I have had a poor bout of illness, which indicated I was not able to begin my training when prepared. Thankfully The Chat Shop are a lot of terrific individuals that are patiently waiting for me to be well enough again. I have actually never recognized such an understanding company as well as I feel privileged to be utilized by them.

Just as I will quit my job search, I stumbled across The Conversation Shop. I’m excitedly waiting for getting well as well as beginning my training. With any luck I will be a completely fledged online chat agent soon … view this space, my next post will certainly tell you all about my trip via the training procedure.