I had been searching for a job working from house for some time and also was about to quit. Many ‘function from home’ tasks that you locate on the internet appear to be some type of pyramid or ‘start your own business’ scheme. Paying a joining fee or acquiring their products for you to sell on? No thanks!

One day I made a decision to have another little appearance and encountered The Chat Shop. I saw the “Live Conversation Representative” task on their jobs web page and also, after reviewing the description, a big wave of happiness came by me. Not just did I fit their requirements to a tee (thorough learner with an investigative mind, strong capacity to multi-task, high degrees of organisation beauty social media marketing jobs and an inputting speed above 80 words per min), it likewise seemed like a task that I would actually enjoy to do!

I applied quickly! I patiently awaited a reply but, to my surprise, I wasn’t waiting long in all.

Amy, a Group Manager at The Chat Shop, emailed me and provided me a ‘Live Chat Meeting’; adhering to on from the initial application concerns, this is the first stage of the recruitment process.

I was rather thrilled as I had never experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Store’s site. I opened my web browser, went to The Conversation Shop homepage as well as simply clicked the online conversation tab. I had reached my meeting.

After presenting myself to an agent that was managing conversation at the time, I was swiftly transferred to Amy, who was ready and waiting to begin my interview.

My meeting began like any other: we presented ourselves and had a little of an informal inviting chat (that made me really feel at ease). After that it was on to the primary interview. What was unusual was the truth that the discussion was really comparable to an in person meeting, other than it was via online conversation!

The questions had to do with my previous experience, why I was looking for the task, just how I ‘d take care of certain scenarios as well as my knowledge of The Chat Shop and also their services.

Amy was seeking to disclose my strengths as well as weaknesses to determine whether I might fulfill the high assumptions that they establish. She wanted to know where I would need a little additional training and where I can bring new abilities to the team.

Why I wanted the setting was likewise extremely vital of course. Although much of our team is spread out across the UK, The Conversation Shop is absolutely a close weaved team with large ambitions. Each one of us is an essential part of delivering the results that we do for customers.

Requirements, such as my keying rate, were evaluated also naturally. Having to convert several website site visitors whilst supplying customer complete satisfaction implies that you need to believe and also kind quick.

Amy likewise offered me the chance to ask any concerns that I had, and she answered them extensively. I mored than happy as well as wishing that I succeeded in my online chat meeting!

As you’ve possibly thought (by me creating this article) I did succeed in my first meeting for the online conversation job. I was welcomed to the next stage of the application process– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this far but I was likewise really worried! Thankfully the telephone interview was not as terrifying as I when assumed as well as it was more informal than formal.

I obtained asked about my leisure activities, what I such as to do in my spare time and also a couple of inquiries regarding the Live Conversation Representative position. I likewise had some responses on my ‘Live Chat Meeting’, which was great to hear.

A lot of the questions that Joe asked were about my individuality. Joe said that proceeding with everyone as well as ending up being a part of The Chat Store household was an extremely vital factor.

It was a pleasure to talk on the phone to my prospective future managers and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … as well as I approved with fantastic enjoyment, obviously. I was over the moon and also I still am!

Once I had actually approved the deal I was emailed the agreements that required to be signed digitally (how great is that), my functioning hrs, what group I would remain in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This phone called lasted about 2 hrs as well as he explained whatever I needed to know about the “Live Conversation Agent” placement. I made sure to make lots of notes in my note pad as it is a lot to absorb.

I was then provided the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the procedure) as well as various other information I needed to find out about the training process consisting of specifically what would take place. John was a satisfaction to talk to and also I really felt comfortable talking to him as he claimed he would certainly be there for any questions I might have if I am ever before uncertain or stuck.


I have had a negative round of illness, which meant I was incapable to start my training when prepared. The Good News Is The Chat Shop are a lot of wonderful people that are patiently waiting for me to be well enough again. I have never recognized such an understanding business and I really feel blessed to be employed by them.

Equally as I will give up my task search, I came across The Chat Shop. I’m excitedly awaiting getting well and also starting my training. With any luck I shall be a totally fledged online conversation representative soon … watch this area, my next message will certainly tell you all about my trip via the training procedure.