I had been trying to find a work functioning from house for some time and will surrender. The majority of ‘work from house’ tasks that you locate on the internet seem to be some form of pyramid or ‘begin your own business’ scheme. Paying a signing up with fee or getting their items for you to sell on? No many thanks!

One day I determined to have another little look and encountered The Chat Store. I saw the “Live Chat Agent” task on their professions web page and also, after reviewing the summary, a big wave of happiness came me. Not just did I match their demands to a tee (careful learner with a curious mind, solid capacity to multi-task, high degrees of organisation be a live chat agent online job and also a keying rate over 80 words per minute), it also looked like a work that I would really love to do!

I applied immediately! I patiently awaited a reply yet, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Store, emailed me and also offered me a ‘Live Chat Interview’; adhering to on from the preliminary application concerns, this is the first stage of the employment procedure.

I was instead thrilled as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview through The Chat Shop’s internet site. I opened my browser, mosted likely to The Chat Shop homepage and merely clicked the real-time conversation tab. I had come to my interview.

After presenting myself to an agent that was taking care of conversation at the time, I was promptly moved to Amy, who prepared and also waiting to begin my meeting.

My meeting started like any other: we presented ourselves and also had a little bit of a casual welcoming conversation (which made me feel comfortable). Then it was on to the major interview. What was unusual was the fact that the discussion was extremely comparable to an in person interview, except it was through real-time conversation!

The questions had to do with my previous experience, why I was looking for the task, exactly how I would certainly handle particular scenarios and my understanding of The Chat Store and their services.

Amy was seeking to expose my toughness and weak points to establish whether I can fulfill the high expectations that they establish. She wanted to know where I would certainly need a little added training and where I could bring new skills to the group.

Why I wanted the placement was likewise very essential obviously. Although much of our group is spread out throughout the UK, The Conversation Store is certainly a close weaved group with huge passions. Each and every one people is an important part of delivering the results that we do for clients.

Needs, such as my typing speed, were checked too certainly. Needing to transform numerous web site site visitors whilst supplying customer fulfillment means that you have to believe as well as kind fast.

Amy likewise offered me the possibility to ask any type of concerns that I had, as well as she answered them completely. I mored than happy and wishing that I did well in my live conversation meeting!

As you’ve most likely guessed (by me writing this post) I did do well in my first meeting for the live conversation job. I was invited to the next phase of the application process– a telephone meeting with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this much yet I was additionally extremely worried! The good news is the telephone interview was not as frightening as I once assumed and also it was much more laid-back than official.

I got asked about my pastimes, what I such as to do in my extra time and a couple of questions about the Live Conversation Agent placement. I likewise had some comments on my ‘Live Conversation Interview’, which was excellent to hear.

A lot of the concerns that Joe asked were about my character. Joe claimed that moving on with everybody and also becoming a part of The Chat Store family members was an extremely vital variable.

It was an enjoyment to speak on the phone to my prospective future managers as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the setting … and also I approved with great enjoyment, of course. I mored than the moon and also I still am!

Once I had actually approved the deal I was emailed the agreements that required to be authorized digitally (how awesome is that), my functioning hrs, what team I would certainly be in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted around 2 hours and he discussed every little thing I needed to learn about the “Live Chat Representative” setting. I made certain to make great deals of notes in my note pad as it is a lot to absorb.

I was then provided the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the procedure) as well as other details I needed to find out about the training process including precisely what would certainly happen. John was a pleasure to talk to and I really felt comfortable talking to him as he stated he would be there for any type of inquiries I may have if I am ever unsure or stuck.


I have had a poor round of disease, which suggested I was incapable to start my training when organized. Thankfully The Chat Store are a lot of fantastic individuals who are patiently awaiting me to be well enough again. I have never ever recognized such an understanding firm and I feel privileged to be utilized by them.

Equally as I will quit my task search, I came across The Conversation Shop. I’m eagerly waiting for recovering as well as beginning my training. Hopefully I will be a completely fledged real-time conversation representative quickly … enjoy this area, my next post will certainly tell you everything about my journey with the training process.